9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2221-2230 out of 6255
TP
Tammy Pham
09/19/23
Great Fax service
Great Fax service. I’ve been Nextiva’s customer since 2011. You are always available for questions and responding promptly. Thank you for your excellent service, especially to Carlos for your help. I really appreciate it.
TD
TINA D
09/19/23
"customer service is alway on point."
What do you like best about Nextiva? ease of use and service is always great. the app is very helpful also to get things done. if you have to call everyone is so very helpful and help you understand for the nextime.
AU
Anonymous User
09/19/23
"Fabulous Service so Far"
What do you like best about Nextiva? Nextiva has made it very easy to get our company set up. They gave clear and relevant information as to what the service would and would not offer, and made sure it was the right fit for our comany. They also helped us choose the best phone, and one person stayed my contact through the whoel process. The onboarding team was easy to reach, and very efficient and informative.
S
Sarah
09/19/23
He took care of what I needed…
He took care of what I needed efficiently
AU
Anonymous User
09/19/23
"Very good experience, quick response"
What do you like best about Nextiva? Service, very happy with their service, it's easy to get help What do you dislike about Nextiva?
JG
Jazmine G
09/19/23
"A professional System without the crazy Cost"
What do you like best about Nextiva? Physical phone AND VOIP Options with Texting What do you dislike about Nextiva?
DS
Daryl S
09/18/23
"Flawless Service and Excellent Quality"
What do you like best about Nextiva? Very robust system. Can can almost do anything you want with routing and other features. What do you dislike about Nextiva?
AU
Anonymous User
09/18/23
"It hasn't been good lately"
What do you like best about Nextiva? Their phone services and options are great What do you dislike about Nextiva?
SC
Steven C
09/18/23
"Best calling services for inbound and outbound."
What do you like best about Nextiva? What i most like about Nextiva is the fact that we can now send out text messages, video calls, or team huddles. They also update their software that is bettering each month that passes by, which that is great by me.
AU
Anonymous User
09/18/23
"Good Support Experience"
What do you like best about Nextiva? It's easy to get someone on the phone to assist in configuring new users or the account in general. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].