9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2211-2220 out of 6255
KC
Kandace C
09/20/23
"I get excellent service and it is always quick."
What do you like best about Nextiva? There are so many ways to use Nextiva to communicate with our members and our staff. What do you dislike about Nextiva?
AU
Anonymous User
09/20/23
"A great customer experience"
What do you like best about Nextiva? Their customer supports / technical support are verysupport helpful super approachable and know what they do. What do you dislike about Nextiva?
AU
Anonymous User
09/20/23
"Customer Service"
What do you like best about Nextiva? Very helpful, always gets right on the problem to find a solution! What do you dislike about Nextiva?
AU
Anonymous User
09/20/23
"Working with support was a breeze and the service is reliable."
What do you like best about Nextiva? The priceing is fair and the ability to edit my account online is a huge plus. Another huge beifit is you can text, call, or open a ticket with issues you may have.
AU
Anonymous User
09/20/23
"SO FAR SO GOOD. JUST SETUP MY ACCOUNT TODAY"
What do you like best about Nextiva? So far it's the flexibility with the various ways you can communicate with clients What do you dislike about Nextiva?
AP
Andre P
09/20/23
"Top notch company with great customer service!"
What do you like best about Nextiva? Nextiva has great customer service. Whenever I have an issue, they are always there to help. Response time is always fast. Dashboard is very easy to use and very helpful with my daily tasks. Great company and look forward to continue business with then.
AU
Anonymous User
09/20/23
"Call Groups/Call Flow Assistance"
What do you like best about Nextiva? Customer service has been able to resolve almost all matters via chat What do you dislike about Nextiva?
A
AW
09/19/23
Benjamin D was Elite
Benjamin D is in a rare group at the apex of customer service. He was efficient, provided excellent support, and I genuinely enjoyed my conversation with him as he helped me. No exaggeration, he brightened my day.
DR
Danna Remmers
09/19/23
Excellent customer service.
Excellent customer service. Was able to solve my problem 02481239
AU
Anonymous User
09/19/23
"Customer Support"
What do you like best about Nextiva? Nextiva has always given support when needed. Nextiva staff are always prompt and courteous. Customer service is top notch always willing to please. I choose the right company for vFax
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].