9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2201-2210 out of 6255
JK
Jerry K
09/21/23
"Contact Center and Telecom Director"
What do you like best about Nextiva? Easy to support and Nextiva's support team is outstanding. What do you dislike about Nextiva?
LG
Linda GHALIEH
09/21/23
EXCELLENT COMPANY
The company has excellent prices for what they offer. I have always encountered the best customer service everytime I call. I never feel rushed and always get any issue resolved. 10 STARS NEXTIVA!!
AU
Anonymous User
09/21/23
"good service"
What do you like best about Nextiva? Customer service, they answer ready fast. What do you dislike about Nextiva?
BT
Bonnie T
09/21/23
"Nextiva offers a robust set of features that cater to both small and large businesses."
What do you like best about Nextiva? As a MSP for several clients we have come accustomed to using Nextiva to a large extent. It is known for its reliable voice over IP service with excellent call quality. This is especially crucial for our client's businesses that rely heavily on its clear and uninterrupted voice communication. Another feature that is extremely valuable is the Mobile App. This service allows use when away from the office and comes with call forwarding and voicemail features.
FA
Follis Appraisal Services, LLC
09/21/23
Paige is a ROCKSTAR!
Today I spoke with Paige in regards to needing to make changes to my account and number of lines. Paige was a delight to work with and speak to! She was clear and concise, and communicated extremely effectively. She was understanding and sympathetic and made me feel like my needs were being handled as if they were her own. In today's world where often times people are only interested in passing you off to the next person, rather than taking the onus themselves, it was a refreshing ...
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SF
Shelby Fife
09/21/23
Paige was very helpful and…
Paige was very helpful and knowledgeable about my situation she took care of my nextiva problems perfectly. Thank you soo much Paige
CE
Clean Energy Group
09/21/23
Working with Alina Obertynska
Alina was super helpful and knowledgeable, not to mention responsive whenever we had a question. If only every customer service representative were the same!
LD
larry d
09/21/23
"I like the product. the help desk is not great"
What do you like best about Nextiva? They have a great phone system. Easy to use. What do you dislike about Nextiva?
AU
Anonymous User
09/21/23
"really good customer service from the support team."
What do you like best about Nextiva? I like the customer service and they quick assistance What do you dislike about Nextiva?
CK
Coretta K A
09/21/23
"Customer Support"
What do you like best about Nextiva? Customer service is easy to use and are most of the time very helpful. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].