9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2191-2200 out of 6255
AU
Anonymous User
09/25/23
"Great services and customer support team"
What do you like best about Nextiva? The customer support has been outstadning What do you dislike about Nextiva?
LC
Lawrence Coleman
09/25/23
Quality Customer Support
The customer support agent I dealt with was very helpful and informative.
AU
Anonymous User
09/25/23
"Seamless Communication with Nextiva - A Game-Changer!"
What do you like best about Nextiva? Nextiva provides crystal-clear voice quality, reliability, scalability and the customer support teams are responsive, knowledgeable, and dedicated to ensuring your satisfaction.
KT
Karin Topping
09/25/23
Good customer service!
Questions were all answered quickly and information provided for next steps. Good customer service rep!
SC
Story Cummings
09/24/23
Benjamin - Customer Relations is Great!
I submitted my customer relations cancellation request this morning. Within 3 hours, Benjamin read my request and fulfilled our needs ASAP, and it was perfect. He understood the assignment and had no further questions. Thank you, Benjamin, for making this happen so quickly. Very refreshing to be understood.
SC
Story Cummings
09/24/23
Benjamin - Customer Relations is Great!
I submitted my customer relations cancellation request this morning. Within 3 hours, Benjamin read my request and fulfilled our needs ASAP, and it was perfect. He understood the assignment and had no further questions. Thank you, Benjamin, for making this happen so quickly. Very refreshing to be understood.
AM
Alexandria M
09/22/23
"Pricing is Good, App Glitches Frequently, Haven't Utilized All Features Yet"
What do you like best about Nextiva? Pricing, the ability to have a business phone number attached to my personal phone. What do you dislike about Nextiva?
BM
Brad M
09/21/23
"Nextiva's service and team members have been what you would expect from a successful company."
What do you like best about Nextiva? Nextiva has online support as well as over the phone. This makes it convenient given the circumstances. What do you dislike about Nextiva?
AU
Anonymous User
09/21/23
"Quick response from chat option"
What do you like best about Nextiva? Log in to your user account and your can use it to call & receive call What do you dislike about Nextiva?
JG
Joseph G
09/21/23
"Best Phone Service for Growing Small Business"
What do you like best about Nextiva? It is adaptable to the needs of small business either when they are growing and expanding. A phone systme that acts like the big boys but at the fracton of the cost. And you can bring your own phones, most are configurable.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].