9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2161-2170 out of 6255
TM
Travis M
09/27/23
"Help with Reprovisioning phone"
What do you like best about Nextiva? The tech support team is responsive and very helpful. They do not stop when they aren't able to resolve on first try. the chat feature works best for my group, and this team is always ready to help when called upon.
DL
Dan L
09/27/23
"Not bad - Could be better"
What do you like best about Nextiva? - The online chat support agents are quite helpful for normal tech needs. - Pricing was good and they offered free devices
AU
Anonymous User
09/27/23
"Support for new phone"
What do you like best about Nextiva? They can reboot and manage your phone from their site. What do you dislike about Nextiva?
CP
Charee P
09/27/23
"Quickly helps with any issues"
What do you like best about Nextiva? I love that I can reach out and expect help asap. They also stay on the phone with you until you have received all information you need to move forward.
B
BT
09/27/23
Ricky was patient and helpful
Ricky was patient and helpful. He took the time to resolve the issue for me. I truly appreciate his time and effort.
MP
Marco P
09/27/23
"Very Easy to Use and Reliable"
What do you like best about Nextiva? The platform is very easy to use, and the friendly interface allows me to stay in touch with my clients effortlessly What do you dislike about Nextiva?
JB
Jose Bahena
09/27/23
Nextiva Keeps our business running
Nextiva Keeps our business running. The ease of use and simplicity of their VoIP service has been critical in our use for transportation dispatching. From the ability to use the NextivaOne app from our cell phones for forwarding calls to being able to use the browser-based client to access call logs, team chats, and more Nextiva has been the answer we've needed. Their customer service has been there for use when we've had the occasionally issue with our equipment or had the need to update ...
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P
Pagertec
09/26/23
Staff has been great to address my…
Staff has been great to address my concerns. Technology still can use some enhancements but the team is there to help resolve issues.
E
Emma
09/26/23
nice chap to speak to
nice chap to speak to, knowledgeable, resolved my questions
FG
Fredda G
09/26/23
"So Helpful"
What do you like best about Nextiva? They provide a good service and I'm always able to reach someone who can help when I need it. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].