9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2151-2160 out of 6255
MC
Michael C
09/29/23
"Affordable, Reliable with Quick & Easy Setup"
What do you like best about Nextiva? The excellent services provided and prompt, reliable customer service. I am a small business that is just getting started, so the option to have an affordable base plan was very helpful as well.
AU
Anonymous User
09/29/23
"Good service with room for improvement"
What do you like best about Nextiva? Clear, reasonable pricing. Customer service representatives are friendly. What do you dislike about Nextiva?
NN
Nicole N
09/29/23
"Business Made Easy"
What do you like best about Nextiva? From day 1, the Nextiva support team has been so helpful. It was so easy to get started, and that was very important for us because our previous provider was not providing us with good service. We called Nextiva wanting to get started right away, and they were able to walk me through all the essential steps to port our numbers and the team was very helpful in leading me through the integration process. The actual phone systems are very easy to use, there ...
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DC
Damon C
09/28/23
"Very comfortable"
What do you like best about Nextiva? Fast calling and display is easy on the eyes What do you dislike about Nextiva?
AU
Anonymous User
09/28/23
"Great to stay connected and organized"
What do you like best about Nextiva? We use Nextiva at my organization and I love it! It helps me to stay organized with all of the call tracking and voicemail features. It was easy to set up with our systems. I use it everytime I'm working remotely, and even sometimes in teh office. The one time I had an issue, it was resolved easily with their support team.
AU
Anonymous User
09/28/23
"AMAZING!"
What do you like best about Nextiva? Everyone is super helpful! Always provided with a case number right away and they always confirm the best call back number in case the call drops which makes me feel good but at least I know someone will reach out if that does happen.
LW
Laureen W
09/28/23
"Quick and helpful"
What do you like best about Nextiva? I am super thankful for the click to chat and the quick responses and help that they provide! The changes are turn almost instantly and the the customer service representatives are kind!
AU
Anonymous User
09/28/23
"So very good and then it went to shit"
What do you like best about Nextiva? It started out well the customer service guy that initially got my call was a freakin rock star he called back when the line dropped and was super attentive as we went through the process. He did warm handoffs and really made it an awesome experience. honestly, it was fantastic.
TK
Tim Keating
09/28/23
Billing
very kind and helpful
GH
Gregory H
09/27/23
"Yuri is a Genius of the HIGHEST order and Nextiva is great too."
What do you like best about Nextiva? Your customer support staff in the Ukraine. Especially Yuri who was able to get my dumb ass through the entire process including staying on the call while I got information from other people I had to call. As the president of a company, I wish I could have a worker as good as Yuri. I will absolutely be suggesting Nextiva to others assuming that other support members are as great as Yuri.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].