9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2171-2180 out of 6255
AU
Anonymous User
09/26/23
"Very helpful"
What do you like best about Nextiva? Oleksandr Kovalchuk was such a great help in making sure I had all my questions answered. He troubleshooted to help find a solution, and when I couldn't make things work on my end, he went out of his way to help me on his end. Even when the chat was idle, he stayed for a few more minutes just in case I had any other questions. Amazing service!
AU
Anonymous User
09/26/23
"Wonderful Experience"
What do you like best about Nextiva? Their support people. i have had great experiences with knowledgable support personnel. What do you dislike about Nextiva?
TM
Tina M
09/26/23
"Overall my experience with Nextiva has been good."
What do you like best about Nextiva? I like the Nextiva portal. You are able to view the users and make changes. It is easy to use and gives you the ability to make quick updates.
B
Ben
09/26/23
I just purchased a plan today with…
I just purchased a plan today with Nextiva. They were able to get me up and running by talking me through everything over the phone. I had everything completed but then realized I didn't like the location that showed up when I called so I requested a new number and area code. They followed up immediately and it was very easy. I'm very pleased at this point!
E
Emma
09/26/23
nice chap to speak to
nice chap to speak to, knowledgeable, resolved my questions
R
Ron
09/25/23
Very good services.
Date of experience: September 26, 2023
RM
Robbie M
09/25/23
"Best Onboarding Support EVER!"
What do you like best about Nextiva? I am fairly new to Nextiva, and I must say that what I like best about it is the seamless combination of excellent technology and user-friendliness.
TS
Tim S
09/25/23
"Good customer service!"
What do you like best about Nextiva? Ease of configuration and customer support. I have had great luck with nextiva support responding quickly and resolving most issues.
RR
Ruth R
09/25/23
"GREAT CUSTOMER SERVICE"
What do you like best about Nextiva? THAT WE HAVE ONLINE WEB ACCESS TO REVIEW OUR ACCOUNT EASILY What do you dislike about Nextiva?
AU
Anonymous User
09/25/23
"It is okay"
What do you like best about Nextiva? The ease it is (sometimes) to get in contact with tech support What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].