9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2141-2150 out of 6255
JG
Josh Grossfeld
10/02/23
Jeziel was easy to work with and…
Jeziel was easy to work with and quickly resolved my issues!
AU
Anonymous User
10/02/23
"New user"
What do you like best about Nextiva? Ability to use in multiple devices, features What do you dislike about Nextiva?
K
Kim.H
10/02/23
Carlos responded quickly and professionally
Carlos responded quickly to our request. He was professional and very helpful.
PH
Phyllis H
10/02/23
"Excellence in Customer Service"
What do you like best about Nextiva? I have not yet utilize the service as I just set it up with the help of the onboarding team. The agent that helped me was extremely helpful and walked me through the process very quickly and in a manner I was able to understand. I was impressed at how many features are available to me with the system during the set up!
AU
Anonymous User
10/02/23
"Excellent customer service"
What do you like best about Nextiva? Very quick to help answer questions about getting set up and integrated into my CRM. What do you dislike about Nextiva?
AL
Admin LDR
10/01/23
I had a great experience with Carra Scarbrough
I had a great experience with Nextiva. Experience working with Carra Scarbrough was amazing. She was very helpful and knowledgeable throughout the process.
SL
Samantha L
09/30/23
"Very easy to use and better way to to communicate with people."
What do you like best about Nextiva? The most helpful in Nextiva is the Customer Support who is always ready to help in any queries. There are many features to explore which is easy to use and in a systematic manner. I like the user interface with multiple options. Nextiva is designed by ease of implementation and has ease of integration and frequency of use.
MY
Maty Yakoby
09/30/23
Fast service
Fast service. Very professional representative with a Russian accent. Good job!
AM
Andres Mauricio R
09/29/23
"Nextiva increased our metrics and we love this app"
What do you like best about Nextiva? The mobile app they provide is truly exceptional, especially for those times when we're away from the office. It's user-friendly and has significantly improved our workflow. Unlike previous experiences with a different app years ago, the company's decision to opt for Nextiva has proven to be an excellent choice. Thanks to this app, we've seen a notable boost in our metrics, resulting in an increase in successful deals.
AU
Anonymous User
09/29/23
"Experience with Nextiva Technician Anastasiia"
What do you like best about Nextiva? The support chat technicians have always been incredibly knowledgeable, patient, & friendly. While I'm not a fan of a few things of their system, their staff do a great job.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].