9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2121-2130 out of 6255
AU
Anonymous User
10/05/23
"My experience with Nextiva has been excellent from day one."
What do you like best about Nextiva? What I like best about Nextiva is its user-friendly interface, making it incredibly easy to use. The implementation process was smooth, and their customer support is top-notch. The frequency of use is high for our business, and the extensive set of features Nextiva offers is a definite plus. It's also relatively easy to integrate with other tools we use, which has streamlined our operations.
JM
Jonathan Martin
10/05/23
Great service
Great service! They listen to me and helped me with my problem on a late Friday afternoon, when most other companies would have pushed this off to the following week. Thank you for the help!
SB
stacey b
10/05/23
"Great Customer Service"
What do you like best about Nextiva? The access to the customer service chat. They are always very helpful and walk you through everything step by step. Very easy to use the app.
AU
Anonymous User
10/05/23
"Justin the Account Exec & Daria the Onboarding Specialist = Signing Up with Nextiva Simple and Quick"
What do you like best about Nextiva? How efficient and smooth things went with Daria walking me through the onboarding with both desktop hardware and the mobile app.
AU
Anonymous User
10/05/23
"Good VOIP Solution"
What do you like best about Nextiva? I like that is versitile solution allowing for many different call flows. This includes differnt paths based on the time of day of the incoming call. Also use a toll-free number for the main business number.
JS
josh s
10/05/23
"Great service"
What do you like best about Nextiva? I been useing them for a while now have not recived bad service the servive is great has great call quaity and the customer servive is there for you when you need them they get my requst done so fast i would keep useing them
EC
Erick C
10/05/23
"Great service great apps for phone!"
What do you like best about Nextiva? The app has everything you need to keep your phone and tex communication with you. The customer service is quick to help with any questions or to explain any of the features. It is very easy to use, we use this daily.
AU
Anonymous User
10/04/23
"Great service and easy to use!"
What do you like best about Nextiva? I like the fact that you can obtain your 'telephone needs' through their website or through their online/phone support service very easily.
ED
Elle D Capital Solutions LLC
10/04/23
I am very impressed with this company
I am very impressed with this company! I switched over from another, and I am by far pleased with every single encounter. The customer service Reps are very knowledgeable, and they take their time to make sure that I become familiar with the platform. I would definitely recommend Nextiva and very grateful to be user!
UM
Universal Medical Alliance
10/04/23
Jeziel was great
Jeziel was great! Helped me solve my issue.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].