9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2111-2120 out of 6255
JC
Jon C
10/09/23
"Customer Support"
What do you like best about Nextiva? Nextiva's Customer Support is top-notch. They are accessible, friendly and quick to resolve any question or issue you bring to them.
A
Al
10/08/23
Sales reps will lie and say whatever to…
Sales reps will lie and say whatever to get you to sign up. Was told they have mass emails, text and silent whisper features. After signing up, they don't have email, mass texts or whisper. Tech support is clueless when it comes to assisting you. Set up took 3 hours on 4 different days. Stay far away!
JB
Josh Black
10/08/23
Great customer service
Benjamin handled my request from start to finish, even though it spanned about two-three weeks' time before a final resolution was reached. He was very professional and would always reply quickly to my emails.
BA
Benjamin A
10/06/23
"Experience has been great! Noticeable updates and innovation."
What do you like best about Nextiva? We have found that the interfaces with Salesforce help our sales team efficiently dial and keep track of calling. What do you dislike about Nextiva?
AU
Anonymous User
10/06/23
"Great Customer Support"
What do you like best about Nextiva? The support received from Nextiva is excellent. What do you dislike about Nextiva?
AU
Anonymous User
10/06/23
"Easy setup with all the basic functions we need."
What do you like best about Nextiva? Easy to use admin console, once you've figured out the navigation, easy implementation and the folks monitoring the support chat are knowledgeable and helpful.
CR
Carlos R
10/06/23
"Excellent tool for my remote business"
What do you like best about Nextiva? Ease of use and reallibilty. I can use it in my web browser, my phone app or a business desk phone. What do you dislike about Nextiva?
AU
Anonymous User
10/05/23
"Great experience!"
What do you like best about Nextiva? I love the chat support. Very easy. Always answer questions well and are polite. What do you dislike about Nextiva?
CM
Christopher M
10/05/23
"Customer Service is always helpful. Service is reliable."
What do you like best about Nextiva? The Customer Service is excellent. The service is consistent. What do you dislike about Nextiva?
AU
Anonymous User
10/05/23
"Nextiva makes speed calling easy!"
What do you like best about Nextiva? I can easily update call numbers for our front desk to ring residents. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].