9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2101-2110 out of 6255
SH
Steven H
10/09/23
"Decent Option for VOIP Phone Service"
What do you like best about Nextiva? Our account rep is super responsive to any questions or issues we have. What do you dislike about Nextiva?
DR
Desiree R
10/09/23
"Super easy do use"
What do you like best about Nextiva? That I can send txt. That I can copy the # of the person to call and a Nextiva icone will pop out & I can place the call What do you dislike about Nextiva?
DS
Dona Saviano
10/09/23
I got a new cellphone and had to…
I got a new cellphone and had to install Nextiva. The app was installed and I went through all the prompts until the end with no error messages. However, my phone would not ring when I got a call and ended up with a bunch of voicemails. I called Nextiva support and spoke with Carl who was able to fix my issue in less than 5 minutes! Very pleasant. Very Professional. D.S.
FM
Frank M
10/09/23
"Phone on the go"
What do you like best about Nextiva? The ease of getting work phone on my personal phone. I like the ease of use combined with the powerful ability of not missing my important calls. It is easy to deploy to the employees you want.
LP
Lucas P
10/09/23
"Great Customer Service Call or Chat"
What do you like best about Nextiva? Always great customer service. Even if there is a long wait time, there is never doubt that the issue will be resolved. What do you dislike about Nextiva?
AB
Alesia B
10/09/23
"I always received excellent customer service when calling the Customer Support Team."
What do you like best about Nextiva? What I like best about Nextiva is their prompt responses and knowledge base. Each representative that I have had the pleasure of working with to fix any issues with our devices and services had come through, and the time frame to solve a problem was done so within minutes of getting on the phone with them.
CM
Christie Michelle
10/09/23
On Fire at Work
The agent with whom I spoke last today was very helpful, kind, polite, and answered all my questions.
ER
Everett Rincan
10/09/23
The customer Service
The customer service and IT Team at Nextiva are excellent. Any issues get solved with ease and promptly.
AP
Ann P
10/09/23
"I would recommend nextiva to others"
What do you like best about Nextiva? the mobility of the product and being able to use remotely What do you dislike about Nextiva?
JG
Jon G
10/09/23
Dishonest Pricing and poor customer…
Dishonest Pricing and poor customer support. They promised a stated rate per line but end up charging a much higher rate. After reaching out multiple times over the course of three months to get the situation addressed, there is still no resolution or updates on when a resolution will happen. The support emails do not provide a contact person for resolution and over the phone no one will take accountability. Would recommend to stay away.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].