9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2091-2100 out of 6255
AP
Avis P
10/11/23
"So much better than my previous provider!!"
What do you like best about Nextiva? 24/7 support! With a live person! App is easy to use. What do you dislike about Nextiva?
AU
Anonymous User
10/11/23
"Very great customer support! Highly recommend"
What do you like best about Nextiva? The app works amazingly, and the customer support is the best we've seen so far! They're always there to help and easy to access.
LR
Laura R
10/11/23
"Good remote communication services"
What do you like best about Nextiva? Ability to use it and use my work phone number from any location What do you dislike about Nextiva?
JZ
Jeannine Zimmerman
10/10/23
Machelle Couch was great
Machelle Couch was great. Upbeat and personable, which i find is missing overall in the customer service industry. She was a pleasure to work with.
LM
luis m
10/10/23
"Great Service"
What do you like best about Nextiva? The simplicity and how easy it is to set up and use What do you dislike about Nextiva?
CS
Crystal Story
10/10/23
I have had to call Nextiva about 100…
I have had to call Nextiva about 100 times this week. No fault of theirs. We were integrating numbers. I screwed settings up in the midst of it all. Everytime I had to call in I had courterous and kind people. They helped me get everything set up how it should be and now we are good to go!! Nextiva really is a great option for our business :)
SP
Support Person
10/10/23
Experience working with Serhii Kononenko
Experience working with Serhii Kononenko He was knowledgeable and solved issue quickly
AU
Anonymous User
10/10/23
"Nextvia is a very good fax service"
What do you like best about Nextiva? Ease of use and dependability for sending faxes. What do you dislike about Nextiva?
RB
Rebecca B
10/10/23
"Dedicated and thorough customer service!"
What do you like best about Nextiva? The onboarding process was extremely organized and the representatives were very attentive. I recently had a question about setting up call forwarding, busy messages, and a phone tree and the customer service representative, Vladyslav L., spent almost an hour with me working to get these all set up. He then tested them extensively to make sure they worked in the correct order. Much appreciated!
CS
CJ S
10/10/23
"Great Support"
What do you like best about Nextiva? They are very helpful when I struggle to figure out anything What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].