9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2081-2090 out of 6255
EH
Eternity Hospice & Palliative
10/12/23
Hector is AMAZING
Hector is AMAZING! Thank you so much.
AU
Anonymous User
10/12/23
"My experience with Nextiva support was very helpful."
What do you like best about Nextiva? I like that Nextiva always has real people to help with our problems and help find solutions. What do you dislike about Nextiva?
MI
Merit Insurance Group LLC
10/12/23
The rep was knowledgeable
The rep was knowledgeable, patient and took the time to help me set up the auto attendant.
AU
Anonymous User
10/12/23
"Help with setting up various functins"
What do you like best about Nextiva? The flexibility of workflows, tech supoort has been most helpful What do you dislike about Nextiva?
DG
Dr. Gennady Kolodenker
10/12/23
Super easy
Super easy. Set up was not a problem
AU
Anonymous User
10/11/23
"Customer Support"
What do you like best about Nextiva? Customer support very knowlegeable and efficient when caling for assistance with routing calls/calls groups. The more you use the system, the easier if becomes.
AU
Anonymous User
10/11/23
"Quick support through Chat"
What do you like best about Nextiva? Was able to get quick support through chat instead of having to be on the phone What do you dislike about Nextiva?
SP
Sarah P
10/11/23
"Helped tremendously"
What do you like best about Nextiva? Ease of access to customer service, easy access to website What do you dislike about Nextiva?
BL
Bill L
10/11/23
A great partner for VOIP and cloud-based comms.
Customer support was exceptional. The Nextiva support team provided quick and comprehensive responses which maintained project launch momentum. Whether you are a seasoned pro or new to implementing VOIP and cloud-based communication systems, the team a Nextiva is a great partner. The application is great too!
LB
Lady B
10/11/23
An excellent VoIP service provider with top-notch features and exceptional customer support.
Nextiva is an excellent communication solution for businesses of all sizes. I have been using Nextiva for over a year now and have been extremely satisfied with its features and performance. One of the standout features of Nextiva is its versatility. It offers a wide range of communication tools, including voice, video, and chat, all in one platform. This makes it incredibly convenient for businesses as they can easily switch between different modes of communication based on their needs. ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].