9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 201-210 out of 6255
WR
Wade Rodgers
10/01/24
This was a fantastic experience
This was a fantastic experience! I currently use a competitor at another location and your knowledge, customer service, customer interaction, and process are much better! I could not be happier with my experience with your team from the initial sales to the tech assistance with setup!
RM
Robert Moses
10/01/24
Worked with me even though im…
Worked with me even though im difficult. I was unable to afford the licence fees as my company had to be scaled back but he worked with me to get it to a more managble price.
AA
Adrine Adams
09/30/24
All the feathers that I desired and MORE…
All the feathers that I desired and more were delivered in one day. I’m so thankful that a colleague referred me to NextIva, after I discussed problems with my other carrier. They were patient, efficient, and experienced in their respective roles.
DP
Daniel Powell
09/27/24
Machelle Couch is a great Customer Care…
Machelle Couch is a great Customer Care Manager with Nextiva. She made the entire process pleasant and was clear in her communication as well as very knowledgeable about the entire process.
S
Sam
09/26/24
Nick @ CR cared my requests so much in…
Nick @ CR cared my requests so much in detail. He spent his time to look for missed promotion credit by another department's mistake. Wonderful customer rep's mind for long-term client relationship.
L
Lee
09/26/24
Consultant was fantastic and took into…
Consultant was fantastic and took into considerations what we said. Great worker
SG
Shantell Gallegos
09/25/24
Set up new service
Set up new service. Appreciated them helping me get the going quickly. The thing I was disappointed about was the timelines for getting my phone number ported and text messaging working. 10-20 days is the longest I have ever been quoted. So now we wait...
KW
Kevin W
09/25/24
Amanda is an excellent communicator
Amanda is an excellent communicator, easy to follow on the initialization phone call, professional attitude and very helpful overall. Great experience.
S
Shumi
09/25/24
Leo was great
Date of experience: September 25, 2024
M
Mike
09/25/24
Great project management!
I am a technology consultant and recently worked with Stanley Jensen on a project for a medical practice. Stanley was very responsive, and always sure to circle back with me after questions or concerns.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].