9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 211-220 out of 6255
DJ
Duc Jean
09/25/24
He was really nice and was able to…
He was really nice and was able to answer all my questions it was a really great experience
M
Monica
09/24/24
Nextiva employees are so help and…
Nextiva employees are so help and respond so quickly to any question I have. Their support team is great.
ML
MARIBEL LOPEZ
09/24/24
Mrs MARIBEL LOPEZ
Mr. Daniel Padilla's attention was very bad. While selling, super friendly, but after 1 month passed, he doesn't answer messages or calls to give support or recommend new customers.
DF
Drita Fron
09/24/24
Great customer service!!
Date of experience: September 24, 2024
JT
Jay Thomas
09/24/24
Beware of Nextiva Phone Service and…
Beware of Nextiva Phone Service and Dishonest Sales Rep (Name redacted) My experience with Nextiva Phone Service and their sales rep (Name Redacted) was nothing short of a nightmare. Walter blatantly lied to me from the start, promising that I could cancel within 30 days if I was dissatisfied, with a full refund. He also assured me that if the service dropped calls or wasn’t the best, I could cancel with no issues. These were outright lies. The service was terrible right out of the ...
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MA
Melissa Amour
09/23/24
Very good experience!
Everyone was very helpful, and the process was quick. Thank you!
RM
Rosendo M
09/23/24
Best Customer Experience
I had a great customer experience with Andrii K. He was patient, knowledgeable made sure to answer all my questions.
T
TK
09/23/24
Great experience from start to finish
Great experience from start to finish. System implementation was simple and the support offered during the process was excellent.
W
Wayne
09/23/24
Cancel the account
Cancel the account. As with all of my contacts with Nextiva your service has been great. I am not canceling because of any issues with the company or service. The agent who started the process with customer care was Luis and did a creat job. THANKS
R
RW
09/20/24
Taken care of
Chris Rodriquez did a good job taking care of my problem.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].