9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2071-2080 out of 6255
D
Debra
10/15/23
Although it took slightly over three…
Although it took slightly over three (3) months to finally reach resolution to our billing issue, this final call from Joshua (case # 02437473) was exceptional. Joshua's demeanor was not only professional and courteous, but he was also knowledgeable of the current status of our account with regards to this billing issue. The customer service skills Joshua possesses are of an excellent caliber, all of which made me feel like a valued customer. Thank you!
JS
Joseph S
10/15/23
"Amazing VOIP Platform"
What do you like best about Nextiva? A cloud centric product with amazing uptime and excellent support. This platform make rolling out mulitplue venues a breeze and if any support is required it is not only available but best in class. The platform provides for some many options to be leveraged or added on to. Big story... It just works!
SB
Sumit B
10/14/23
"Outstanding!Vladyslav was so patient and took care of so many topics for me"
What do you like best about Nextiva? I have 9 accounts with Nextiva. It like to keep all my spas on the same platform. I love the recording feature. Ease of use is supperb
AU
Anonymous User
10/13/23
"Nextiva: Elevating Business Communication to the Next Level"
What do you like best about Nextiva? Nextiva is like the superstar of business communication tools. It's got your back with VoIP, video calls, and team chat that you can count on. It's super easy to use, grows with your business, and packs some cool features. Plus, their support team is awesome. You can use it on your phone, and they take security seriously. It's not the cheapest, but you get what you pay for. If you want top-quality communication, Nextiva's got your back, no matter how big ...
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PS
Phillip S
10/13/23
"Nextiva: easy to use and great customer support"
What do you like best about Nextiva? the customer support is great and friendly. they are well versed in what they do and you can settle a problem in 1 call. What do you dislike about Nextiva?
AU
Anonymous User
10/13/23
"Had to ensure Toll Free Number was working"
What do you like best about Nextiva? They embrace techology and have several modalities to address customer needs What do you dislike about Nextiva?
AU
Anonymous User
10/13/23
"Chat is very helpful"
What do you like best about Nextiva? I love that they have the option to chat without calling for help- as that's not always doable in an office environment during the day.
JW
J W
10/13/23
"Our company switched from Momentum to Nextiva 5 months ago"
What do you like best about Nextiva? Simple to create and publish a call flow. What do you dislike about Nextiva?
AU
Anonymous User
10/12/23
"Fast chat support"
What do you like best about Nextiva? Nextiva support tends to always be my best route for a quick solution. What do you dislike about Nextiva?
VL
Vince L
10/12/23
Serhii Kononenko was very helpful and…
Serhii Kononenko was very helpful and professional in helping to set up my account. The process was quick, pretty simple, and they made sure I felt comfortable with all of the features of the plan. Thank you!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].