9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2061-2070 out of 6255
HH
Hugo Ham
10/16/23
This is the second Friday Nextiva Log us Out
This is the second Friday , that Nextiva One is logging out several agents in our Law firm, and our other Law firms partners too, simply you can not log in even if your credentials are valid, or if you are admin in the platform, system does not recognize you or grant you access , worst thing..! you call support and only access a voice mail, not a live agent to answer, Chat support Online.. what a joke ! no agents there only BOTS, the only remaining thing hoping someone read it and forward ...
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RC
Rainbow Care
10/16/23
setup team was amazing
setup team was amazing! made it so easy. Thank you so much!
AU
Anonymous User
10/16/23
"easy initial setup"
What do you like best about Nextiva? customer service was quick and now it is now super easy to use. What do you dislike about Nextiva?
M
Maria
10/16/23
Nick was great in solving my problem!
Date of experience: October 17, 2023
VA
Valentina Abdina
10/16/23
Nick @ CR
Nick @ CR, case number 02559488 Nick, Thank you for the outstanding service and very professional customer representatives. It please to do business with you. Valentina Abdina President VAB RCM Group, INC
JE
Jennifer Enriquez
10/16/23
I received excellent service
I received excellent service, and all of my issues were addressed. Case number 02563567.
L
Leigh
10/16/23
Working with Nextiva and their costumer…
Working with Nextiva and their costumer care has been great. Benjamin was extremely helpful while working with us over the phone to make sure we were satisfied customers.
AU
Anonymous User
10/16/23
"Nextiva is a Must-Have for All Organizations!"
What do you like best about Nextiva? Nextiva is a VOIP service which is very easy for both your staff and IT department to use. Support is helpful and useful and the implementation process is efficient. Due to the nature of the program, it's really useful to get able to get all of your staff onto the phone system, through the desktop and mobile app, and have all features at the administrator's fingertips to edit.
AU
Anonymous User
10/15/23
"Weekend chat help"
What do you like best about Nextiva? Techs available on weekends. Walked me through to q resolution. What do you dislike about Nextiva?
BJ
Bon Ji Pelham
10/15/23
A calm call with MW💯
Nextiva Consultant MW is truly amazing!!! 🌟🌟🌟🌟🌟 I can’t recall reviewing a consultant via online before he’s unforgettable! MW was absolutely professional, whilst being personably patient, attentive, knowledgeable, calm and efficient! I appreciate how I didn’t have to stop my day and or focus solely on our call for him to be able to sort me out and and get me set up. MW kept up just fine and is quick on his feet! He even assisted me in focusing on the task at hand! Loved that! MW ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].