9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2051-2060 out of 6255
ED
Erica derkatch
10/17/23
Rep had very good customer service
Hector L. was knowledgeable, helpful and resolved my concerns.
CC
Chris C
10/17/23
"Getting better all the time."
What do you like best about Nextiva? I appreciate being able to reach someone to go thru troubleshooting. What do you dislike about Nextiva?
AU
Anonymous User
10/17/23
"Great experience once you get everything goin"
What do you like best about Nextiva? Sunday support makes Nextiva extend out. What do you dislike about Nextiva?
AU
Anonymous User
10/17/23
"Great and quick resolution to problem."
What do you like best about Nextiva? Chat feature for any issues works so well !! What do you dislike about Nextiva?
L
Louis
10/17/23
We have been shopping for a new office…
We have been shopping for a new office phone system and we wanted the absolute best. We had compared to a lot of phone companies. Either way, we felt that Nextiva was the very best. From the moment Sean our sales person, and the support team. They were all great. Ian Meyers in the tech implementation team/Support. He was very patient, very helpful and what a wonderful individual to deal with. Ian Meyers made things so much easier and I am a believer of Nextiva. I will recommend Nextiva to ...
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AU
Anonymous User
10/17/23
"Voicemail routing"
What do you like best about Nextiva? Nextiva allows me to recieve via email all of the voicemails left on our general voicemail box. I can then distribute them to the appropriate person in our company. I have recieved voicemails ranging from prospects wanting to learn more about our products to current customers with billing questions, to vendors trying to pitch us on ideas. The voice quality of the recordings is exellent. When i needed to change our billing email address the support team ...
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AU
Anonymous User
10/17/23
"Pretty pleased with Nextiva"
What do you like best about Nextiva? Nextiva phones are easy to use. Customer Service is easy to deal with. What do you dislike about Nextiva?
AN
Andrew Nichols
10/17/23
Nick @ CR was helpful with setting up a…
Nick @ CR was helpful with setting up a new primary contact and he called me during our normal business hours when I had requested a call. He was friendly and made the experience great!
DA
Debra Azzato
10/17/23
Great All Around Service
The sales reps, Leif and Mitch, have been very patient with me while we had to work out some details on our end before we could sign the contract. They were extremely professional and kept in contact with us, revising the contract, as needed. When we were finally able to set up the phones, the tech, Yuriy, was very patient with me and my lack of tech knowledge as we worked on setting up two phone numbers. He answered my questions and walked me through the setup which turned out to be easy. ...
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M
Marlena
10/16/23
Clear and Straightforward
I was quickly transferred to the onboarding technician. The instructions for the account set up were easy to follow. All the information was clear and straightforward.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].