Nextiva Reviews in September 2026: User Ratings, Pros & Cons

Sam was great and he helped my company…

Sam was great and he helped my company set up our phones systems fast.

"Great service and easy to get support."

What do you like best about Nextiva? The great tech support and how easy it is to create a support ticket or to read up on configurations on the website. What do you dislike about Nextiva?

"Great customer service"

What do you like best about Nextiva? Nextiva app has served me well as a business phone. I just had a problem start yesterday after using it for more than a year. I went into chat this morning and allowed remote access and they were able to resolve the issue quickly and easily. Nextiva customer service has been great and I love being able to use the chat feature to get the help I need.

Representative was extremely…knowledgeable and kind.

Representative was extremely professional and helped resolve our problems promptly.

I have a gret experience working with…

I have a gret experience working with Viacheslav Bistrov. He took the time to answer all my questions. He made my setup process very easy.

Terrible new customer experience

My go live with Nextiva has been an absolute disaster. The Amazing support team is anything but... I spent 6 hours today on the phone with 15 different employees. I was hung up on twice (I assume this was by accident). I also asked to speak with a manger 8 times, and was always told that none was available and that one couldnt call me back. Things to improve: 1. Terrible Onboarding Experience I was promised an onboarding department to assist with new accounts. I called a few days ago and a ...

"Great Service - Friendly"

What do you like best about Nextiva? I like that when I had a question, I get it resolved within minutes. They are all friendly and very helpful. What do you dislike about Nextiva?

My onboarding pilot

My onboarding pilot, Anastasiia Pavlenko, was phenomenal. She was thorough, patient, kind, and had a good sense of humor. She made sure all of my questions were addressed. She did not try to rush the process, instead, she was very careful to ensure everything I needed was provided in detail.

"Great help from sign-in to completion."

What do you like best about Nextiva? Utility. The ability to carry my office phone with me wherever I go. Set-up was also extremely easy, within an hour I had the line set up with a number I prefer using. Addiitonally, I appreciate the toll-free number included in the package.

"Still On the Fence"

What do you like best about Nextiva? I like the idea of being able to concentrate all our inner communications in one place. I like the idea that all our calls, faxes and texts are stored in one place. The customer service is really good, too, but I feel like I shouldn't have to use them as often as I do.