9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2031-2040 out of 6255
AU
Anonymous User
10/22/23
"Good Service"
What do you like best about Nextiva? Live, knowledgeable and understandable tech support What do you dislike about Nextiva?
TH
Tom H
10/20/23
"Great Support"
What do you like best about Nextiva? Working with their support is great. They are easy to reach and the staff is very knowledgeable. What do you dislike about Nextiva?
DD
Daniel D
10/20/23
"Decent support/system needs updating"
What do you like best about Nextiva? I like VOIP options and how we can listen to our What do you dislike about Nextiva?
AU
Anonymous User
10/20/23
"Learning Curve"
What do you like best about Nextiva? Nextiva has improved and added many services the last few years. There are many, many ways to get the answers to your questions. However, I've had to learn their lingo along the way. Maybe part of the learning curve was just me not being used to call centers, automated call services, etc.
AU
Anonymous User
10/20/23
"Easy to use and very convenient"
What do you like best about Nextiva? Great access from desktop or laptop use. Easy to install on multiple platforms as well such as mobile devices. Easy to use throughout the day. Many features such as contacts, save number feature, tranfer options, etc. Also great intergration into existing phone system.
CC
Christine C
10/19/23
"Great Customer Service"
What do you like best about Nextiva? The ease of use and tec support. Not only does Nextiva help fix a problem, they tell you how you can take care of it yourself in the future
A
AV
10/19/23
Experience working with Daria Prydatchenko
Amazing Customer Service. First Stephen was very helpful and then Daria Prydatchenko gave me a great experience taking me through the set-up of my account.
S
SeaLoft
10/19/23
After many decades our landline carrier…
After many decades our landline carrier announced that they were no longer going to support copper landlines so had to find an alternative phone solution and found Nextiva. I first talked to Ann in an online chat and shortly thereafter I was talking to her on the phone where she listened to my needs and came up with a plan to make the transition to a Voice over IP telephony solution. She assisted me in finding phone equipment that would be compatible with the Nextiva System and I ordered ...
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TH
Todd Hanes
10/19/23
Ou experience working with Ian Myers…
Ou experience working with Ian Myers was excellent. He is thoughtful about his responses to our questions and always responds quickly. He is a great representative for Nextiva.
DE
David E
10/19/23
"Recently acquired a business that used Nextiva as their phone provider..."
What do you like best about Nextiva? The support I received from Alina F. was beyond my expectations! She was super helpful, guided me through making the changes I needed to access all of the features, offered guidance and suggestions and was overall superior in every way! She is an asset to the company, and being this was my first interaction with Nextiva, it set the stage for me being a loyal client.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].