9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 2021-2030 out of 6255
P
Pete
10/24/23
Great Customer Service
Great Customer Service. I was able to get my questions answered and they provided me with the best solution available for my account at the time of the call. Thank you!
GP
Grechin P
10/23/23
"Problem with sending and receiving faxes"
What do you like best about Nextiva? Customer service is always willing to help when we have an issue What do you dislike about Nextiva?
AU
Anonymous User
10/23/23
"universal features"
What do you like best about Nextiva? Nextiva is great at allowing you to monitor incoming calls especially for call flows, which helps with addressing any performance issues. The web app and phone app are convenient and it's nice to get away from physical desk phones
LJ
Lucy Jones
10/23/23
Helpful
Kind, Helpful, Patient
CS
Cristina Stringer
10/23/23
Everything from beginning to end went…
Everything from beginning to end went great with Nextiva. Beginning with sales, Mr Martin found precisely the right product for my startup business and the lady in the set-up department was super helpful in having me set up my system while we were on the line. Overall a wonderful experience with Nextiva.
CL
Cesar Lemechec
10/23/23
Exceptional Support for Account Setup and Activation
The support I received from Nextiva for setting up my new account and activation was outstanding. They made the process easy and efficient, and their customer service was top-notch. Highly recommended!
KN
Kaila Needham
10/23/23
Maryna Kosianchuk was excellent
Maryna Kosianchuk was excellent, now I am all set up and ready to hit the road!
LS
Linda Spangler
10/22/23
We have had a great experience getting…
We have had a great experience getting our outdated old phone system up and running again. Great customer support.
V
Victoria
10/22/23
Nick was very helpful and professional
Nick was very helpful and professional. He was able to solve my issue. He called me to assist me with my request. He deserves all 5 starts! Victoria Salaar Case number 02574592
RL
Richard L
10/22/23
"Hard Start"
What do you like best about Nextiva? One of the reasons we chose Nextiva was because of the Email TO Fax option. Such a generous option in faxing that it was easy to select it as an option to try. We immediately had issues where the Nextiva fax server rejected our emails and it just didnt work. We had to work with their support to figure out what was happening and it turns out, our Web Host was sending out bad DNS information. Fixed that, now it works. (We fired our Web Host, Wix)
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].