9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2011-2020 out of 6255
CK
Curtis Kabat
10/25/23
Yuri Sema was great!
I just got off my onboarding with Yuri Sema. It was seamless and I feel confident that my new phone system will work great for all our clients. Thanks Yuri!
SW
Steve W
10/25/23
"So far, my experience with Nextiva has been very possitive."
What do you like best about Nextiva? System is easy to navigate and customer service is very responsive. What do you dislike about Nextiva?
AU
Anonymous User
10/25/23
"Enabling text messaging on the NextivaONE app was super easy."
What do you like best about Nextiva? I love the app which can be used on a desktop computer and on a mobile device. The customer service chat option was also easy to use and I received a quick response.
CL
Crystal L
10/24/23
"VOIP Service"
What do you like best about Nextiva? I love that we are able to connect to our clients via hard phones or an app on the computer or mobile devices. This gives our staff a range of options for how they prefer to connect. I also love how fast their customer service team is when needing tech support.
DV
Dream Vacations
10/24/23
From to start to finish
From to start to finish, this company is great to work with. I have several business lines. The Sales Account Executive (Goran Knezevic) through Customer Services (Daria Andreieva) were awesome and very professional and knowledgeable!!
MG
Michael G
10/24/23
"Pleasant experience"
What do you like best about Nextiva? I like using the online portal, its easy and intuitive. Anytime i have any question about anything on our account I can easily look it up. I also like the that i can call them in the middle of the night and tech support are always available to help, i love that.
AU
Anonymous User
10/24/23
"Simple and Easy!"
What do you like best about Nextiva? I love that Nextiva has been extremely simple and easy to use. We have not had any issues and it provides so many features which makes it convenient as the company grows. Customer service has been excellent.
SR
Sara R
10/24/23
"Customer Support Review"
What do you like best about Nextiva? I've had helpful representatives before,but today Maria U. assisted me with an ongoing issue that I have had and no one could resolve. Maria took all but 30 min max and resolved my issue. The absolute best customer service!
AS
Ana Santana
10/24/23
case number 02599821 this guys is very…
case number 02599821 this guys is very prossional also he did understand me as a customer, he resolve my issue and understand my needs, very proffesional customer service rep
AU
Anonymous User
10/24/23
"Reliable phone service for our US and EU support centers"
What do you like best about Nextiva? Reliable and quite affordable VoIP business phone service compared to the legacy phone systems. We have fully switched to Nextiva more than a year ago and so far have no regrets.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].