9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 2001-2010 out of 6255
CC
Chanel Campos
10/26/23
Nextiva is winning in Customer Support
Nextiva is winning in my eyes with customer loyalty. I have had to reach out a few times over the last six months from technical support to support with adjusting our monthly rate. Each experience has been efficient, comfortable, and left us extremely satisfied with our customer experience.
AU
Anonymous User
10/25/23
"Nextiva review"
What do you like best about Nextiva? 1. Keeps track of calls and messages. 2. customer service is responsive What do you dislike about Nextiva?
AU
Anonymous User
10/25/23
"Overall great experience with no interruption to service and great customer care."
What do you like best about Nextiva? Never any service issues and excellent customer service. What do you dislike about Nextiva?
AU
Anonymous User
10/25/23
"Very good Contact Center and Softphone Solutions"
What do you like best about Nextiva? - Unity and Nextiva One UI's are intuitive and easy to navigate - Nextiva One and Unity Clients are easy to install
BD
Betsy Davila
10/25/23
Yuri was very helpful in all details
Yuri was very helpful in all details. He walked me through everything I should have been able to figure out myself without making me feel ridiculous!
DM
DALJIT MAC
10/25/23
I have been a customer of Nextiva for over 10 yrs .
I have been a customer of Nextiva for over 10 yrs I had a problem with billing . Nick with my case 02591114 , resolved it to my satisfaction .
TG
Toalson Glass
10/25/23
Experience working with Viacheslav Bystrov...
The onboarding experience with Nextiva has been 10/10 in every aspect. I had the pleasure of working with Viacheslav Bystrov on getting the new phones installed and setup, he was thorough and answered any questions during the process.
ED
EDS Driving School
10/25/23
Machelle Couch
Machelle, Was very empathetic and listened to me regarding my situation. It was a pleasure speaking with her and her professionalism shined bright. She understands the meaning of customer service!!!!
JH
Jennifer H
10/25/23
Nick @ CR
Nick has made the ownership transfer of our account very smooth and has been extremely helpful with any questions I have had. Wonderful experience.
AU
Anonymous User
10/25/23
"CS is always very helpful"
What do you like best about Nextiva? They all have the answers or will find them What do you dislike about Nextiva?
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].