9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1991-2000 out of 6255
B
Becky
10/30/23
Excellent helping us with changing…
Excellent helping us with changing ownership on our account due to buying the HOTWORX business. Quick, efficient, and excellent follow through.
AB
Austin B
10/30/23
"Great service over 10+ years"
What do you like best about Nextiva? Customer service team is always helpful and our account manager Morgan makes sure we are getting what we pay for an more.
AG
Anthony Giovanniello
10/29/23
How Awesome is Awesome!!
I'm only a few hours into my Nextiva installation, but I can't stop configuring and playing with new functionality. Its awesome! I have so many ideas for how to leverage the system to help my business. Speaking of awesome, a big shout out to Jason Jones from Sales and Daria Andreieva from Setup/Service! They both were professional and skilled in their area while also being friendly, patient, and easy to talk to. I know it was them who made this an awesome experience. Thanks Jason & Daria, ...
Read more
AG
Anthony Giovanniello
10/29/23
How Awesome is Awesome!!
I'm only a few hours into my Nextiva installation, but I can't stop configuring and playing with new functionality. Its awesome! I have so many ideas for how to leverage the system to help my business. Speaking of awesome, a big shout out to Jason Jones from Sales and Daria Andreieva from Setup/Service! They both were professional and skilled in their area while also being friendly, patient, and easy to talk to. I know it was them who made this an awesome experience. Thanks Jason & Daria, ...
Read more
TB
Tanessa B
10/28/23
"Love the Product - Hate the Bugs"
What do you like best about Nextiva? I love how easy it is to use and customize to what fits our business. Everything is pretty much self-explanatory but if it is not the customer service team is so great. Someone is always there to help and teach you things to better understand for future purposes. The app is great as well. We love that you can type in the name of the person you are trying to reach. We also really like the fact that we can have all 7 of our businesses on the same phone system.
AU
Anonymous User
10/28/23
"Nextiva has been great for my business"
What do you like best about Nextiva? Love the ability to text from my desktop and that it's connected to Clio. When I was setting up my account and porting over my number, the customer service was great and super helplful. They have continued to be very helpful. I also like that you can answer from both cell phone and desktop and it quickly connects. No issues with quality or the speed of answering, no dropped calls. I get calls on my phone everyday!
LE
Lester E
10/27/23
"Great Fax product"
What do you like best about Nextiva? Excellent service, which is HIPAA compliant. Quick customer service. High uptime, which leads to outstanding reliability. We have used the service heavily for multiple years and experienced no downtime.
RW
Rylee W
10/26/23
"Reliable customer service"
What do you like best about Nextiva? The customer service is reliable and often helpful. What do you dislike about Nextiva?
AU
Anonymous User
10/26/23
"Still experiencing"
What do you like best about Nextiva? It allows you not to have to use your own phone. The new text feature is amazing. What do you dislike about Nextiva?
CP
carlos P
10/26/23
"Best call APP/VOIP for small businesses"
What do you like best about Nextiva? Very easy and simple to use. Very effective for all staff to have this app on their smart phones to answer calls while working remotely
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].