9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1961-1970 out of 6255
MM
Madison Moniz
11/02/23
Alex M from Integrations Team - 10/10!
I had the privilege of working with Alex M with the Nextiva Integration Team regarding connecting to our HubSpot account. He was extremely knowledgeable and helped to troubleshoot my tricky scenario. He followed up promptly with the next steps for my team, and was very friendly. 10/10, would integrate again with Alex!
BC
Bill Cooper
11/02/23
Anastasiia Pavlenko did an amazing job…
Anastasiia Pavlenko did an amazing job setting up my phone service. She was extremely patient and answered every question that I had. she took the time to make sure that I knew what I was doing before we ended the session. She really knows what she is doing. Nextiva is very fortunate to have her on their staff.
PM
Patrick M
11/02/23
"Change Name & Phone number"
What do you like best about Nextiva? I needed to change a few items in my account and change a phone number and the online rep made it very easy and very fast
RL
Regine Llorente Soneja
11/02/23
Work makes easy
It makes my work easier and can communicate even out of state/ country.
BC
Bill Cooper
11/02/23
Anastasiia Pavlenko did an amazing job…
Anastasiia Pavlenko did an amazing job setting up my phone service. She was extremely patient and answered every question that I had. she took the time to make sure that I knew what I was doing before we ended the session. She really knows what she is doing. Nextiva is very fortunate to have her on their staff.
PM
Patrick M
11/02/23
"Change Name & Phone number"
What do you like best about Nextiva? I needed to change a few items in my account and change a phone number and the online rep made it very easy and very fast
MM
Madison Moniz
11/02/23
Alex M from Integrations Team - 10/10!
I had the privilege of working with Alex M with the Nextiva Integration Team regarding connecting to our HubSpot account. He was extremely knowledgeable and helped to troubleshoot my tricky scenario. He followed up promptly with the next steps for my team, and was very friendly. 10/10, would integrate again with Alex!
KC
Kenyatta C
11/02/23
"Great customer support"
What do you like best about Nextiva? the helpful technicians, availability of self-service options, reps who share steps and ways to resolve a matter independently for a quicker resolution.
HM
Haleh Malek
11/02/23
Good customer service
Tyler understands my frustration and is helping me with our mobile app problems.
LG
Lucas G
11/02/23
"BEST WORKING EXPERIENCE EVER."
What do you like best about Nextiva? I have been working with many software and so far the best results I got were from Nextiva, where I got many options on calling and keeping notes while calling! That helps a lot in understanding clients for future conversations. Chat rooms are awesome the complete team gets connected easily! Many times if we have problems on the call I put on chat groups and get it done within seconds.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].