9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1971-1980 out of 6255
AU
Anonymous User
11/01/23
"Satisfied Customer"
What do you like best about Nextiva? I like that it's connected from my office to my home, so I don't have to be at the office to work if I don't want to. What do you dislike about Nextiva?
BD
Bekah D
10/31/23
"User Friendly Services for a Multi-Location Business"
What do you like best about Nextiva? That all settings, auto attendants, users, and reports can be easily accessed online. What do you dislike about Nextiva?
AU
Anonymous User
10/31/23
"Great Chat Support"
What do you like best about Nextiva? The support staff are very friendly & want to help solve the problem. Great service! I didn't know how to fidn a certain reporting metric and Maryna S. was able to help me quickly and with easy to follow directions.
V
Vanessa
10/31/23
Nick was extremely helpful
Nick was extremely helpful, and knowledgeable and took care of the problem I was having.
AU
Anonymous User
10/31/23
"Great service when I forgot my login"
What do you like best about Nextiva? The ease of use and convience of using the app. What do you dislike about Nextiva?
CD
Courtney DeWeese
10/31/23
Jeziel was incredible help!
Case #02621039 I just spoke with a lovely gentleman, Jeziel, with Nextiva. He was an incredible help in understanding our bill and (very) patiently answering my questions. He is an absolute delight and went above and beyond in making sure I got all the information I needed. He is a ray of light in the customer service world and I am so grateful I was connected with him. I have always had wonderful experiences when I've needed to call (which has been minimal) and I am always blown away by ...
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K
Kristy
10/31/23
Very nice person
Very nice person, easy to talk with and very helpful Nick @ CR and this case number 02622571
BJ
BV Johnson
10/31/23
Paige Florschuetz has Gone Above & Beyond
Paige Florschuetz has gone above and beyond to ensure our businesses have restored service. Our issues are complicated and I have spoken with over a dozen people and countless hours just to get the run around. Paige has helped restore service and is currently trying to solve prior issues. She has reached out and gotten the help we needed. I appreciate her help beyond words. Thank you for what you do!
AU
Anonymous User
10/31/23
"Very helpful"
What do you like best about Nextiva? I liked Victoria's patience and the way she handle the situation, very professional What do you dislike about Nextiva?
SS
Steven S
10/31/23
"Unnecessary escalation"
What do you like best about Nextiva? Easy to fix once I got someone on the phone What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].