9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1941-1950 out of 6255
K
Kyle
11/05/23
Great Customer Service!!!
Wonderful experience working with Daria Prydatchenko! Daria made the entire process easy and we were done very quickly! I am glad that I chose Nextiva for my Business needs!
DJ
Denise J
11/05/23
02633964
The representative that assisted me was very helpful. He made sure that as long-time customers, that our needs were not only met but exceeded. I didn't think that great customer service still existed until now. Kudos!
MS
Marilyn Solsky
11/04/23
Horrible customer service.
Horrible customer service. Although they have a Scotsdale, AZ address they work out of Central Europe. The turn around time for problem solving is about 48 hours. I am trying to get a simple log in password changed and it has been a nightmare that has now spanned almost 5 weeks! Addendum: after I posted this review and received the response from Alex I did get the issue resolved. However, it still did take 5 weeks.
MR
Matija Rajak
11/04/23
Nextiva Support 5* - Igor G excellent service
I had the pleasure of working with Igor G. from Nextiva technical support, and I couldn't be more impressed with the level of service I received. Igor G. went above and beyond to resolve my VoIP issues. His deep technical knowledge, patience, and dedication to solving the problem were truly exceptional. He walked me through the troubleshooting process step by step, ensuring that I understood everything and even provided valuable tips for better VoIP performance in the future. Thanks to Igor ...
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DR
Dan Roessner
11/04/23
Nextiva customer support
I've been a Nextiva customer for many years, and they provide excellent service for our telco needs. Recently, I had a billing issue and the support team got me to the right people to help resolve the issue. It made me feel like our business is important to them, and getting the issue resolved in a timely manner was a win in a landscape littered with helpdesk tickets. Thanks Paige!
AU
Anonymous User
11/03/23
"Phone service is always online."
What do you like best about Nextiva? How helpful the support team is and responsive What do you dislike about Nextiva?
TC
Toni C
11/03/23
"Chat experience"
What do you like best about Nextiva? How fast they respond to your request and the ease of tutorials What do you dislike about Nextiva?
IT
Igor T
11/03/23
"Outstanding Technical support"
What do you like best about Nextiva? I am always impressed with the support crew at Nextiva. They are come and polite and truly knowledgeable. What do you dislike about Nextiva?
IT
Igor T
11/03/23
"Outstanding Technical support"
What do you like best about Nextiva? I am always impressed with the support crew at Nextiva. They are come and polite and truly knowledgeable. What do you dislike about Nextiva?
MW
Mike W
11/03/23
"Chat Support"
What do you like best about Nextiva? The Chat support team is friendly and fairly responsive, understanding that they are probably monitoring multiple chats at once.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].