9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1931-1940 out of 6255
DJ
David Jablonski
11/06/23
The woman fixed a previous Nextiva…
The woman fixed a previous Nextiva employee mistake
A
Arturo
11/06/23
Thanksful
My experience great and everybody are helpful. We are working form Italy and Turkey, lines are very good.. Thanks for all
MC
Michele Cooksey
11/06/23
the online representative
the online representative. Olana. she was very nice and knowledgeable. but.... the repetitive surveys are annoying. i already completed one. the lengthy and repetitive surveys make people avoid and delete them.
AJ
Ashley Jones
11/06/23
Great customer service!!
Joshua was very helpful in getting everything started for us and it only took a few minutes to sign up. I did have issues logging in but Josh got me over to technical support and they got everything squared away. Thanks guys!!
MD
Megan D
11/06/23
"Nextiva Is Awesome"
What do you like best about Nextiva? Nextiva is easy to use, so many great features. We have had no problems since starting Nextiva. The customer service is always amazing and get the job done.
JG
Jannelle Gomez
11/06/23
The Nextiva Representative was very…
The Nextiva Representative was very helpful and patient with me when asking several questions.
JN
Jayson Nufable
11/06/23
Nextiva Agent was amazing.
Oksana was amazing. Very helpful and kind. So knowledgeable and patient with all the questions I had. Top tier experience.
PM
Patricia McKamey
11/06/23
I worked with Anstasiia Pavlenko at…Nextiva
I worked with Anstasiia Pavlenko at Nextiva setting up our telephone service. She was extremely easy to work with. She was knowledgeable and made the entire process simple and straightforward. I was very happy with her help and would recommend Nextiva. Their customer service has been great. (Thank you Anstasiia!)
KM
Kiara M
11/06/23
"Roman was quick and efficient"
What do you like best about Nextiva? I like that the chat feature is just as effective as calling in to the company. They also have several guides available to make changing stuff easier.
RM
Rob Martin
11/06/23
Great Customer service
Excellent communication and knowledge of the services
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].