9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1921-1930 out of 6255
CF
Cheri Forbes
11/06/23
I am trying to delete the call log…
I am trying to delete the call log whether its on my personal cellphone or computer
CH
Craig Hall
11/06/23
Poor support getting started
I am trying to get my service up and running and keep getting handed off to one person after another and finally to a form that I should have been given in the first place.
DH
devan happle
11/06/23
Absolutely horrible
Absolutely horrible. I explained exactly what I needed for my phone line in the sales call. They set me up and took my money and then oh wait, you have to pay 4x the amount that we originally agreed on in order to get the setup I wanted originally. And the phone line was never set up, it NEVER rang. Then just getting someone on the phone to help me was unbelievable. I finally just got in touch with someone to cancel the account. And then, even though I had a line that never worked I still ...
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DH
Drew Helgeson
11/06/23
I'm porting out.
NextivaOne won't refresh on new texts while in a conversation. I can't use pinch to zoom on images people send to me. I can't watch 3gp videos on mobile unless I download it and play it in a different player. I'm asked to submit a feature request for these 3 basic functionality items.
RB
Ross Brenner
11/06/23
Nextiva's service is terrible and…
Nextiva's service is terrible and charge me a $1000 cancellation fee after upping my monthly service fee by over double. This is highway robbery. Do not use Nextiva! They are an awful company
AH
Allen Hamm
11/06/23
For the work you guys do
For the work you guys do, it was wonderful, that's why I gave it a 5 star. The person I spoke to Alina, She was very professional and she helped me a great deal right through the problem. Thank you again so much. Mr. Kassadine.
CW
Cidnii Woods
11/06/23
Great experience!
The agent was helpful and resolved my issue.
SJ
Steve Jewell
11/06/23
Support team is patient and very…
Support team is patient and very efficient. Knowledgeable and quick to respond.
LK
Lakhvir Kaur
11/06/23
I was new to technology and the tech…
I was new to technology and the tech who helped me had a lot of patience. He helped me go through every detail and waited for me patiently. This company didnt make me wander to this person to that. I'll recommend Nextiva to anyone who will ask me.
PF
PERRY/RONALD FITZGERALD
11/06/23
It was a very complicated process…
It was a very complicated process because we had a change of ownership from a deceased Individual. It took a couple of weeks to get the resolution. Nick@CR was with me the whole time, keeping me updated between the departments until our case was completed.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].