9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1911-1920 out of 6255
AU
Anonymous User
11/06/23
"Update of service"
What do you like best about Nextiva? Lately I haven't liked much, but I have gotten quicker responses after I complained What do you dislike about Nextiva?
SH
Steven Huizenga
11/06/23
Did not address the issue and closed…
Did not address the issue and closed the ticket. Terrible service.
BT
Brianna Torres
11/06/23
Nextiva support is horrible
Nextiva support is horrible. Support fixed one issue by causing another. It takes 20 minutes to get someone on the phone. They will be quicker to respond to this review then they have been in the past three weeks to any of my communications. 0/10
EC
Eileen Coleman
11/06/23
The customer service is fast!
Date of experience: November 07, 2023
LE
Lanes End, Inc
11/06/23
They were eager to assist
They were eager to assist. We were transferred a few times before the issue was resolved.
AU
Anonymous User
11/06/23
"Keep your cell phone number out of your customers hands"
What do you like best about Nextiva? The most helpful thing about using the Nextiva app, is that it gives you the ability to use your current cell phone, but when communicating with customers, they only see your business phone number.
MP
Matt P
11/06/23
"Been a customer for 10 years"
What do you like best about Nextiva? It works reliably, never had any technial issues or unexpected outages. What do you dislike about Nextiva?
AU
Anonymous User
11/06/23
"Set up Call Flow"
What do you like best about Nextiva? Customer Support was very helpful and right on. They are very responsive. What do you dislike about Nextiva?
AU
Anonymous User
11/06/23
"Love the flexibility"
What do you like best about Nextiva? I love being able to use Nextiva from any location. We also like the fact that we can have calls routed as needed. There are multiple features and the implementation and integration was easy.
JB
Jena B
11/06/23
Did not resolve issue and overall am…
Did not resolve issue and overall am not happy with the platform. It seems silly that sms messages can’t be deleted and just pile up, I continue to have massive problems getting my service set up. Thus far I am extremely disappointed.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].