9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 1901-1910 out of 6255
S
Shauna
11/07/23
Benefit far outweighs the monthly fee!
The customer care providers of Nextiva were excellent during my initial call and the set-up call. I was made to feel valued while the customer care representatives acted in a highly professional manner. Their expertise was evident by the answers provided to my questions and they were unbelievably kind. I am excited about this service. The benefit of the service far outweighs the monthly fee. Thank you Nextiva!
AU
Anonymous User
11/06/23
"Excellent Chat Support from Ivan"
What do you like best about Nextiva? I believe the team who run the operations. From the onboarding team to support, they are all very pleasant to work with and willing to help.
VT
Verlinda Talley
11/06/23
Very helpful and easy to understand!
Date of experience: November 07, 2023
JR
Joy Roy
11/06/23
It's too early to give any feed back
It's too early to give any feed back, I think as if now its looks good.
MR
Mary Richards
11/06/23
Always a pleasure to work with your company.
It is alway a pleasure to work with your company. The staff is always very friendly and knowledgeable.
CS
Cynthia Salcedo
11/06/23
Service is great!
Service is great! There was no wait time to connect to chat, the representative helped me in a quick and effective manner.
DN
Darrell N
11/06/23
"Nextiva never fails to deliver"
What do you like best about Nextiva? Quality surpasses that of RingCentral and 8x8, both of which we've used in the past. Support also surpasses the competition. For us it's QoS that goes a long way with service providers.
MM
Marcus Magtutu
11/06/23
Alex
Alex, as always, helped me very efficiently and accurately! In addition, there was an issue accessing a needed invoice in the "Billing" section of the portal and Alex was able to procure me a copy within only a few minutes.
RK
Ron Kellogg
11/06/23
service was outstanding
Your rep was great he was very patient and took the time to make everything work perfectly.
TS
Trisha Swinton
11/06/23
I have had a terrible experience with…
I have had a terrible experience with nextiva. I would go with another company if you are thinking about this one.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].