9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 181-190 out of 6255
LL
Laura Lunardi
10/07/24
I just signed up and so far the…
I just signed up and so far the communication was clear and quick, extremely responsive, and set up assistance was excellent. I look forward to seeing how the phone system works.
CH
Chris Hartley
10/07/24
great working with Maksym
great working with Maksym, very patient and explains the process very well.
C
ClipJoint
10/07/24
Very easy process to transfer services…
Very easy process to transfer services from AT&T for Nextiva. The savings is tremendous and I am very happy I switched.
LB
Lydia Boronina
10/04/24
Professional Customer Service
Date of experience: October 04, 2024
DJ
Delois Jennings
10/04/24
Customer service patience in assistance…
Customer service patience in assistance in setting up
P
Pete
10/04/24
Leo was very helpful and made the…
Leo was very helpful and made the process easy
MB
Michelle Bell
10/04/24
Concerning Arlan @ AR case number…
Concerning Arlan @ AR case number 03795307 This customer service experience with Arlan is one of the best I have had in quite a while. While buying a new business, this was the easiest account transition by far. I left the call completely satisfied and confident that I could handle my account. His English was excellent and easy to understand. Never once did I have to say "Could you repeat that?" Everyone needs to learn English as well as Arlan has. Great Job!
DR
Deborah Rossiter, Sole propris
10/03/24
Had a wonderful experience with…
Had a wonderful experience with Vladimir. He was a great representative. He was kind and patient as well as extremely professional. He went step by step to teach me all the assets of my phone.
G
Gerry
10/03/24
Machele Couch was fantastic
Machele Couch was fantastic! Truly professional and very helpful. She was more helpful than the previous 3 people I spoke with before her. Very knowledgeable.
RB
Robert Beaver
10/03/24
The representative did a great job…
The representative did a great job getting us setup and running. She remoted onto my computer and showed me how to perform many of the tasks. We are porting our phone numbers over at this time and will go live in a week.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].