9.6
Spot Score
Empowering businesses through advanced communication solutions.
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Starts from $18.95/User/Month when Billed Yearly
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 171-180 out of 6255
JS
Jahanur Subedar
10/08/24
Quick Response
Date of experience: October 08, 2024
LH
LEONARD HALL
10/07/24
ease of use
Excellent Customer Service easy to work with
AJ
Adrian Jimenez
10/07/24
Made the set up easy
Made the set up easy! Great customer service
A
andreap
10/07/24
Natallie was GREAT at working with me…
Natallie was GREAT at working with me as I had to cancel my service and made me feel like I have been a good customer for the two years that my small business used the service. Appreciated her attitude and how quickly she helped me to finalize.
L
Laurie
10/07/24
Excellent service!
Our non profit organization has been a Nextiva customer since 2013. We have been very happy with both the phone and fax services. Unfortunately, our group is shutting down and I called to cancel our service. Arian @ AR was a delight to speak with and handled my requests quickly and sent follow-up emails as promised. Thanks for a great 11 years!
G
George
10/07/24
Leo L handled everything
Rec'd a rather vague email from Nextiva regarding my account. Leo was able to fill me in on what was going on with my account and even save me a few dollars. I'm delighted that he was there to help me. George
JS
John Scott
10/07/24
Andrii was very patient and…
Andrii was very patient and knowledgeable.
I
info
10/07/24
Service rep helped me get everything…
Service rep helped me get everything done in a timely manner unlike my original contacts who I have yet to hear from.
C
ClipJoint
10/07/24
Very easy process to transfer services…
Very easy process to transfer services from AT&T for Nextiva. The savings is tremendous and I am very happy I switched.
LL
Laura Lunardi
10/07/24
I just signed up and so far the…
I just signed up and so far the communication was clear and quick, extremely responsive, and set up assistance was excellent. I look forward to seeing how the phone system works.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
