9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1881-1890 out of 6255
CG
Christina Galarza
11/07/23
Tripod pairing with headset
Joey was really helpful and took the time to go through the whole process with me. Step-by-step and explained everything to me as it should be with how to power up the headset and be able to hear once the headset was paired to the tripod. He never gave up.
ZD
Zachary Dulevitz
11/07/23
You can count on Nextiva Support
Nextiva support is always friendly, knowledgeable, and solves the issue when I reach out. I cannot thank Alex (Oleksander) for his courteous and professional help yesterday. Thank you Alex!
MC
Marion Chamberlain
11/07/23
Just very helpful and responsive and…
Just very helpful and responsive and with the type of business I am in it is greatly appreciated.
R
Reviewer
11/07/23
Paige was very helpful and patient
Paige was very helpful and patient. She took the time to research my account issue and provided me with very helpful advice. I felt like she did not need to go above and beyond which is why I am writing this review since Nextiva drops the ball more often than I appreciate. Give Paige a raise so that she sticks around, if you're smart.
AP
Angela Plummer
11/07/23
She was very patient and actively…
She was very patient and actively engaged in trouble shooting any issue I had
LR
Liliana R
11/07/23
Other than waiting a few minutes to get…
Other than waiting a few minutes to get a person on the chat, the issues I had were solved.
TS
Tonya Sulrzycki
11/07/23
Great customer service.
Date of experience: November 08, 2023
JM
Jo-Ann Morin
11/07/23
The tech that helped me was wonderful
The tech that helped me was wonderful. She was able to fix my problem and was very patient with me and walked me through everything.
MF
Marc Fiorino
11/07/23
Alina was great!
Alina was very helpful and assisted in everything without an issue.
BB
Brianne Bove
11/07/23
Great customer service
Very helpful
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].