9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1821-1830 out of 6255
KP
Kenzie P
11/09/23
"Recommendation"
What do you like best about Nextiva? I like checking my voicemail via email, and having the message for record. What do you dislike about Nextiva?
CW
chinyere woke
11/09/23
Customer service was great
Customer service was great. Yeziel was informative and presented different options to keeping my number. Thank you for your professionalism and understanding.
TS
Tara Swanson
11/09/23
Great so far! Easy process. Robust controls.
So far, our experience has been great. We received a low monthly price for our small business phone service, all the new phones were included for "free," and the phones arrived within a week and as billed. We set up the phones today with the help of a virtual Nextiva installation consultant who walked us step-by-step through the process. We are still waiting to port our business numbers (local, toll-free, and fax numbers) over to the new phone system, but if that goes well then we are going ...
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AU
Anonymous User
11/09/23
"End-user Friendly System"
What do you like best about Nextiva? Simplicity and ease of use for all levels of technical ability. Also very simple to onboard for an organization. What do you dislike about Nextiva?
FM
Fred Miller
11/08/23
Outstanding customer service
Outstanding customer service! The rep was knowledgeable, thorough, and patient. I’m new to Nextiva, but I’m impressed with what I’ve seen so far.
AC
Angela Climer
11/08/23
There were 2 reps that helped that were…
There were 2 reps that helped that were AMAZING....Daria & Alex. I am very disappointed in the sales rep. He told me he would be our only contact. He also said that there would be zero phone downtime, which COMPLETELY was not true. No one ever called me to start the setup process, I kept having to call myself. If it wasn't for the 2 reps I mentioned above, I would have completely canceled moving services to Nextiva. When I called "my rep", I mostly got his voicemail and after leaving ...
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XP
Xelda Parker
11/08/23
So far so good!
We are about halfway through our transition and so far the transition has been very easy. I love the application online to make adjustments and record greetings. It's so simple! Each representative has been easy to talk to, and professional, and has made me feel comfortable in this transition.
MS
Montana Structures
11/08/23
Just signed up but so far this company…
Just signed up but so far this company has been very helpful and professional. Their equipment and the voice quality is exceptional!
LR
Lisa Rucker
11/08/23
Great service
Date of experience: November 09, 2023
T
Tiffany
11/08/23
Great Customer Service
I spoke with Nick @ CR regarding case number 02612904, and he was a pleasure to work with. He was very informative and helpful and the DocuSign was a breeze.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].