9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1811-1820 out of 6255
TK
Tavia Kelley
11/12/23
Easy to set up
Easy to set up. Good customer service.
JR
Jennifer Rivera
11/12/23
case # 02655658
case # 02655658 Customer service was great. He took his time and listened and gave solutions. Very upbeat and friendly. Thanks for all your help! So refreshing to talk to someone that sounds like they enjoy helping the customer.
AU
Anonymous User
11/10/23
"Excellent phone system with very good support."
What do you like best about Nextiva? The computer app is great. I can answer my line anywhere outside of the office and don't need the actual physical phone.
LF
Lex F
11/10/23
"Excellent customer service consistently"
What do you like best about Nextiva? Great costumer service a at a tremendous savings. The onboarding process was straightforward. What do you dislike about Nextiva?
AU
Anonymous User
11/10/23
"A lot of features but expensive and a headache"
What do you like best about Nextiva? The customer service is helpful because the website forces the user to connect with customer service in order to get anything changed.
AU
Anonymous User
11/10/23
"Great Service from Nextiva"
What do you like best about Nextiva? I love having the voice over internet, that way I do not miss any calls. What do you dislike about Nextiva?
RD
rachel d
11/10/23
"Phones not user friendly"
What do you like best about Nextiva? The online ability to pull up your system and make changes What do you dislike about Nextiva?
BB
Buz Brown
11/09/23
Billing issue
Carlos addressed my billing concerns very professionally. He has handled my case# 02645563 with great understanding for my concerns and is working very hard to resolve the issue in the best interest of all parties. Thank you Carlos! Case# 02645563
BK
Brandon Ko
11/09/23
Very Kind and Explain details
Very Kind and Explain details. So we solve our problem
RJ
Rob J
11/09/23
Fast and efficient setup
Fast and efficient setup. Friendly and knowledgable reps.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].