9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1781-1790 out of 6255
WG
Walter Gray
11/16/23
The worst service and support I've ever…
The worst service and support I've ever received in 30 years being in the IT Field. Please friends stay away from this company they will lie and charge you for services you don't have then never refund what they say they will. I tried to contact the CEO on LinkedIn and you guessed it he never replied because he don't care.
MB
Melvin Bermudez
11/16/23
good customer service
Date of experience: November 17, 2023
C
customer
11/16/23
Yuriy Sema The Great!
My experience was great, because of how knowledgeable Yuriy Sema was in the service they offer. He made me feel like I was special and never rushed to get off the phone until I was satisfied.
JP
James Parnell
11/16/23
The customer service representative was…
The customer service representative was very knowledgeable and patient.
G
George
11/16/23
Fast response to my problem
Date of experience: November 17, 2023
A
Allan
11/16/23
Still waiting on my service request to…
Still waiting on my service request to be completed. I asked a simple task to change my billing plan, case is set up but not resolved as of now. It’s been 3 days
DM
David Mullholand
11/16/23
Poor customer service
I have been lied to and they do not work with you at all. Just paid an outstanding balance from May. They emailed me if I don't respond to the email they were going to shut off the line, I responded and still shut it off. The first time this happened told me they emailed me after making a payment arrangement and they never did after the payment arrangement didn't go through. It's fine for the most part but customer service and the app isn't great. I am going to explore other companies.
CR
Cheryl Rewick
11/16/23
Owner
Horrible company, with too many issues. The phone app has so many issues and they are never resolved. Tickets are opened and then we never hear back from anyone. They have no issue taking your money every month for a product that does not function at 100%.
BH
Bethany H
11/16/23
"Not as user friendly as i expected"
What do you like best about Nextiva? 24/7 support, staff is very friendly and helpful What do you dislike about Nextiva?
GJ
GROUNDS, JOHN R
11/15/23
Well at first it wasn’t all that great…
Well at first it wasn’t all that great I was told that my application didn’t make it through your security check. I got an email telling me my case was closed. I called one of your representatives and here at office email that I never received that my account was approved and so on and so on so we set up the account that wasn’t smooth sailing
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].