9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1751-1760 out of 6255
Z
Zach
11/19/23
Second guessing contracts because of this company
Nextiva's contracts can be tricky to navigate and having links on the contract that take you to other web pages that have more links that you need to read comes across as sneaky. We were fortunate to get a escalations team member that helped us cancel our account with them but on the whole I would not recommend using them for VoIP. From the beginning we were not set up for success with our phones. While the phones themselves were easy to use, the platform to add or change settings on the ...
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AZ
Andrew Zevallos
11/19/23
My business phone number was not active…
My business phone number was not active for 1 week because I didn't do a "consultation" phone call. So basically I lost a week worth of business just because I did not speak to your representative. It's a damn phone line and not that serious. This is absolutely ridiculous and a joke.
AI
Aster Integrative Medicine
11/19/23
Carlos made sure he completely…
Carlos made sure he completely understood my request which was recommended by a Nextiva rep I spoke to previously. Carlos informed me that I did not need to go month to month (contract) in order to remove the SMS on my account. The other rep, told me that. Carlos continued to call me until we were able to connect. I appreciate his help. I have not had this experience with other reps at Nextiva in the past, this is the first, so I feel that Carlos needs to be recognized. I have always ...
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JD
Jeff Dailey
11/19/23
We are very happy so far with the…
We are very happy so far with the customer service and the product.
VB
Vanessa Brown
11/19/23
It was a very quick and easy process
It was a very quick and easy process. I received a call, chose a plan, and was set up in no time. I spoke with a live person each step.
E
Edward
11/19/23
Easy to use the site
Date of experience: November 20, 2023
XB
XAVIER BERNEY
11/19/23
THE BESTS❤️🔥 1 SERVICE
Date of experience: November 20, 2023
FW
Forrest White
11/19/23
Good service people!
Date of experience: November 20, 2023
AC
Ali Connelly
11/18/23
Customer Service Rep was excellent!
Date of experience: November 19, 2023
AU
Anonymous User
11/17/23
"Perfect Solution to an Old Problem"
What do you like best about Nextiva? The sign-up process was super quick. After getting our numbers ported over, the team made sure we were up and running in minutes.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].