9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1741-1750 out of 6255
AU
Anonymous User
11/20/23
"Replaced my outdated phone system with Nextivia"
What do you like best about Nextiva? Nextiva was very easy to set up along with the help with great Customer Service What do you dislike about Nextiva?
DD
Deborah Douglas
11/20/23
Jeziel was wonderful
Jeziel was wonderful! Everything was handled professionally, efficiently and friendly. He is truly an asset to your firm.
AM
ANDREW MAZER
11/20/23
Nextiva botched the setup of our…
Nextiva botched the setup of our account and then they wanted US to go through hoops to get it straightened out. Their onboarding was a mess. The kids that setup the account clearly had no training. Nextiva has been wasting my time with emails and billing ever since and if they wanted to, they would see that not one phone call was made or received. I hate to leave negative reviews but they have earned it.
AU
Anonymous User
11/20/23
"Great Service!"
What do you like best about Nextiva? Easy to use Easy to work with the customer support is top notch What do you dislike about Nextiva?
RM
Robert M
11/20/23
"Migration to Nextiva"
What do you like best about Nextiva? I am new to Nextiva and still in the migration process, Nextiva assigned different teams for each step in the migration process, starting with Sales, each team worked with me and guided me through the migration process by breaking it down into straightforward steps.
GH
Garrett H
11/20/23
"Nextiva provides a great user experience to both end users and administrators!"
What do you like best about Nextiva? Users love the service and the ease of obtaining support as well as customization within the dashboard. The application is great for remote users as well!
EA
Elizabeth A
11/20/23
"Not a good customer service"
What do you like best about Nextiva? The system and the equipment is good its the service that is questionable. What do you dislike about Nextiva?
AU
Anonymous User
11/20/23
"Hassle free on boarding!"
What do you like best about Nextiva? Onboarding process was smooth and easy. The support team quickly resolve any issues and is very communicative. Cannot compare to any other phone service out there.
R
Renae
11/20/23
Number transfer ease
Nick @ CR was extremely helpful in guiding me through the process of retaining our fax number and transferring it over to Nextiva so our company does not miss a beat in our day to day operations.
TF
TYLER FRENCH
11/20/23
Fast Service for low price and a super…
Fast Service for low price and a super involved staff that was very helpful.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].