9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1731-1740 out of 6255
AU
Anonymous User
11/22/23
"Great Phone Service and Simple Transition"
What do you like best about Nextiva? The best thing about Nextiva is that it just works. Once you get past the initial set up, it works without issues. The initial set up can take some time, but I believe it wouldn't be any different with anothother company. The customer service is efficient and answers questions and helps implement any changes easily.
AU
Anonymous User
11/22/23
"Great Phone Service and Simple Transition"
What do you like best about Nextiva? The best thing about Nextiva is that it just works. Once you get past the initial set up, it works without issues. The initial set up can take some time, but I believe it wouldn't be any different with anothother company. The customer service is efficient and answers questions and helps implement any changes easily.
MD
Marion Dimick
11/21/23
tech support is not competent
tech support is not competent Been using you for years - cannot get issues resolved.
AU
Anonymous User
11/21/23
"Ask for assistance!"
What do you like best about Nextiva? In-person help and even chats are excellent, very helpful. The set-up is a bit complicated, though use is easy, and getting support for making everything click makes all the difference.
BH
Brandi Herron
11/21/23
Run around
Do not use this company, I have been trying to cancel them for 4 months now and had to dispute it on my credit card, they are horrible to work with. and are still trying to bill me, and my credit card - Nightmare company to work with!!!!
BS
Beverly Sepulveda
11/20/23
The cordless phones do not connect or…
The cordless phones do not connect or stay connected. If the hardware is poor, the phone service is irrelevant.
MS
Marco S
11/20/23
"Not HIPPA Compliant"
What do you like best about Nextiva? There is nothing redeaming about the service when it isn't compliant with what they advertise. What do you dislike about Nextiva?
AU
Anonymous User
11/20/23
"Leaves a lot to be desired"
What do you like best about Nextiva? In theory, I like that Nextiva gives us unlimited capabilities to expand our virtual call center. What do you dislike about Nextiva?
MG
Michelle G
11/20/23
"Can be complicated to configure, long hold times for support, issues with mobile app"
What do you like best about Nextiva? Their uptime is outstanding.The only time we experience any downtime is if it is due to our ISP or other Network issue. What do you dislike about Nextiva?
SS
Simone S
11/20/23
"Great I used at another company"
What do you like best about Nextiva? Easy, hassle free , cheap but a lot perks What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].