9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1721-1730 out of 6255
AM
Armando Miranda
11/27/23
the pin its not necessary
the pin its not necessary too much trouble to change card for payment website very confused
W
William
11/27/23
We have been overcharged for 5 months…
We have been overcharged for 5 months and my account is still under review as they try and give back the necessary credits. I have spoken with 4 different people and wasted several hours trying to correct Nextiva's error. Very disappointed.
ML
Mark Larmeu
11/27/23
Service works OK but customer service…
Service works OK but customer service stinks. Nextiva double billed us starting in March and it is still not resolved. They do not call you back. There is no follow up from Nextiva. It is the customer who has to do the follow up and when you get upset with the rep. over the experience that you are having they hang up on you.
MM
Myron McCumber
11/26/23
Not with Starlink
Was not able to utilize Nextiva service with my Starlink system despite the salesmans assurances.
HP
Henry Pippin
11/26/23
I did not receive my refund yet
I did not receive my refund yet, They overcharged me twice so far, and every time I contact CS they say they are reviewing it.
BR
Bryant Reid
11/26/23
Great customer service
Great customer service. Not the clearest and easiest to setup but much better than others.
VH
Vanessa H
11/24/23
"Would Switch If I Could."
What do you like best about Nextiva? My expirience with nextiva is not great but if I had to pick one thing, would be I can log in from any browser. What do you dislike about Nextiva?
AU
Anonymous User
11/24/23
"fast response on issues"
What do you like best about Nextiva? easy to use app and website. user friendly What do you dislike about Nextiva?
AU
Anonymous User
11/24/23
"fast response on issues"
What do you like best about Nextiva? easy to use app and website. user friendly What do you dislike about Nextiva?
AU
Anonymous User
11/22/23
"Additional Services offered vs Competitors"
What do you like best about Nextiva? I like that they have an option for faxing and SMS/MMS is possible. A competitor I switched from didn't have these features.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].