9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1641-1650 out of 6255
KH
Kellie Huffman
12/03/23
Excellent customer service and resolution
Nick @ CR listened to my concerns and helped find a resolution based on my needs. The initial individual that took my call origins was also very professional and helpful.
SW
Susan Williams
12/03/23
Great customer & support service
Everyone was great explained things we didn’t understand, they were patient & very knowledgeable
JM
Jose Menchaca
12/03/23
Great customer service!
Date of experience: December 04, 2023
SH
Sergio Hidalgo
12/03/23
The systems is so user friendly and the…
The systems is so user friendly and the service is top notch. I am very happy I chose Nextiva.
GB
Geethika Bhagavatula
12/02/23
Hector was so helpful
Hector L. was so helpful. Thank you!!
DK
David K
12/01/23
"Excellent Support"
What do you like best about Nextiva? They were very responsive to questions during our onboarding process and have since continued to provide excellent customer service when ever we have a quesiton or problem.
BN
Blake N
12/01/23
"Phones dropping calls"
What do you like best about Nextiva? I had to come in early to work to get some phones up and running that were shut down. I spoke with Dylan and he was able to help solve my problems that were created from the previous Nextiva agents. He was very helpful and easy to work with.
AU
Anonymous User
11/30/23
"Great Phone Option"
What do you like best about Nextiva? I like getting voicemail noticiations directly in my inbox What do you dislike about Nextiva?
JR
John R
11/30/23
"New Phone Systems Are Great!"
What do you like best about Nextiva? Ease of access between phones or computers for working from home. It makes accessing calls and clients easy, sending text messages, looking at call logs.
LH
Luke H
11/30/23
"New Business Phone"
What do you like best about Nextiva? I have used Nextiva for my non-profit church account, and have recently subscribed for my private business. The customer service has been extremely helpful. I was concerned since I am a small business owner and the intitial upfront cost was going to be prohibitive. However, the man I spoke with listened to my concerns without trying to push any special features, and was able to come to a solution that suited my budgetary needs. I have a functional phone ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].