9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1651-1660 out of 6255
AU
Anonymous User
11/30/23
"Nextiva makes it easy for remote workers"
What do you like best about Nextiva? It's great having the application on our phones and being able to quickly make calls. The setup process was great and they helped create our phone tree. It's easy to navigate the phone tree and make changes if needed. It allows us to edit anything. We use it every day to connect with members.
ED
egypt divine
11/30/23
The reps were fantastic from beginning…
The reps were fantastic from beginning to end! no pressure to commit and text support was kind, patient and informative! Highly recommend their product and services
BB
Betsy B
11/30/23
Great Customer Support
Nick was very helpful. I appreciated that he spoke clear English. He demonstrated concern and understood my situation. He was able to transfer me and get the issues resolved quickly. I valued not having to explain the issues over and over. Always a positive experience working with Nextiva.
AU
Anonymous User
11/30/23
"Great Partner"
What do you like best about Nextiva? Their service is top-notch and has almost never gone out due to an issue on their end. We use them for our corporate offices and hundreds of franchisees.
KN
Kris N
11/29/23
"There is usually a problem feature to fix. - but eventually it works"
What do you like best about Nextiva? it makes talking to clients and employees really easy. What do you dislike about Nextiva?
S
Samantha
11/29/23
"Issues with ported number"
What do you like best about Nextiva? The support, just as they they claim, is awesome! I was able to get the help I needed and more. Victor was truly awesome at helping me out. We just got this set up and ported over today.
L
Lisa
11/29/23
Carlos was excellent!!!
Carlos was excellent! Very helpful and kind. He answered all of my questions.
EH
Emilio Hernandez
11/29/23
Satisfied user here!
Thanks to Nextiva I've been able to carry out my daily work activities which involve a handful of long-distance calls with potential candidates. The service's always been reliable and of great quality.
S
Samantha
11/29/23
"Issues with ported number"
What do you like best about Nextiva? The support, just as they they claim, is awesome! I was able to get the help I needed and more. Victor was truly awesome at helping me out. We just got this set up and ported over today.
SB
Seth Burlison
11/29/23
awesome
the girl from ukraine understood my problem and made me smile
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].