9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1631-1640 out of 6255
DC
Dan Cohen
12/04/23
Excellent service request
Excellent service request. Listened to and acknowledged my concerns and resolved the situation expeditiously. Well done!
ED
Erica D
12/04/23
"The Customer Service I received from Alexander was PHENOMENAL"
What do you like best about Nextiva? The customer service I receive from the Technical Support department is OUTSTANDING! What do you dislike about Nextiva?
DF
Dale Fuller
12/04/23
Ivan Demyda…
The one thing that made it Great was "Ivan Demyda" he stayed with me on the phone until all systems where working properly and continued to assist me in the little details afterwards, until all was completed in full. Thanks Ivan.. Ya'll need more Delivery Agents like him...
MR
Michelle Rafael
12/04/23
Very thorough
Very thorough. Went over everything I needed to know. Very patient and sweet.
DD
Dawn Dyess
12/04/23
Co Owner
I am very thankful for the gentleman that helped me today, I wished he would of been avail several months ago
SS
Sean S
12/03/23
"Best Services of Nextiva"
What do you like best about Nextiva? That Nextiva is the best system to work with and that they know how to work with people and they know how to ease of the use and the ease of the implementation and customer support, frequency of the use and the number of the features and the ease of integration.
SL
Stephen Lucente
12/03/23
It was very easy and seamless
It was very easy and seamless. Thanks
KA
Kim Attebery
12/03/23
Loyal Customer of Nextiva
I have been a customer of Nextiva for a long time now and there is a reason for this! Nextiva is the most reliable, responsive, caring company! when I have a question or need help Nextiva is quick to respond, always makes sure my questions are answered and always follows up to make sure everything is ok.
GF
Gabriella Freeman
12/03/23
Porting Issue
Nick@CR was exceptional at helping me resolve my porting issue. His communication was clear and helpful.
JD
Jeannie Dalrymple
12/03/23
Thank you Nextiva
Thank you Nextiva, for hiring excellent customer service reps who were able to guide me through the setup process of the phone system. From the initial person who helped us pick the right plan, Stephen, to the gentleman who walked me through the set up, it has been a pleasant experience. Keep up the good work!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].