9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 1621-1630 out of 6255
AU
Anonymous User
12/05/23
"Nextiva is a quick and easy to use business phone service with an user friendly mobile app"
What do you like best about Nextiva? Business phone in your pocket. Simultaneous ringing of desk phone and mobile What do you dislike about Nextiva?
AU
Anonymous User
12/05/23
"Best Business Phone Company!"
What do you like best about Nextiva? I needed a business line that offered text messaging and this company exceeds my expectations. I now have a local number, toll free number, and fax number for one price and can text with clients. The convenience of this service is absolutely UNMATCHED. The app makes it so simple to use. I paid and had my account started in under 20 minutes. Also, Pierce Walker is the best sales rep to work with. He takes the time to understand your needs and offers the ...
Read more
AU
Anonymous User
12/05/23
"Best out of 3 provider I have impletemented and service is excellent"
What do you like best about Nextiva? Technical Support is the best experince I ever had with any other vendors What do you dislike about Nextiva?
DW
Deanne Wenrich
12/05/23
Jeziel G
Jeziel G. did! He was so patient and helpful. He listened and heard, responding to my issue and then went even further to try to help me with the account as a whole not just the matter at hand. Then followed up to assure that it was all resolved before leaving our account hanging.
ED
Edita D
12/05/23
"Amazing Service!"
What do you like best about Nextiva? The customer service is impeccable! Every time I have a question, they are quick to come up with the solution. I LOVE the number of features Nextiva has to offer such as multiple lines, teams, users, call recording, after-hours forwarding, and more. It was an overall easy process to integrate the phones we got from them. The implementation team was also very informative and answered all my questions. Overall, this is SUPER easy to use!
E
Eli
12/05/23
Problem solved
Eddie was very helpful and contacted me to explain what happened and made sure the issue was solved in a timely manner.
E
Emerson
12/05/23
She was very friendly and professional
Date of experience: December 06, 2023
AU
Anonymous User
12/05/23
"Top Notch Customer Service"
What do you like best about Nextiva? Customer Service with Nextiva continues to be top notch as I continue to navigate this system that is new for my organization.
RL
Rob Lawrence
12/04/23
the onboarding rep was very helpful and…
the onboarding rep was very helpful and knowledgeable.
R
Ron
12/04/23
Unlike the first three individuals who…
Unlike the first three individuals who were completely unhelpful, Joshua (ref #02740404) went out of his way by going the extra to see that I was in fact an administrator of our account. He should be promoted to a supervisory position as this is the type of effort and leadership that should be employed in the customer service and support.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].