9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 1611-1620 out of 6255
V
VJ
12/06/23
Jeziel was tremendous this morning
Jeziel was tremendous this morning. He assisted me this with getting our service promptly restored after helping navigate sending the payment on some past due balance. He was kind, courteous, and professional throughout the process. He was also very patient with me while I also had to communicate with my accountant during the call. Thank you, Jeziel for a wonderful experience in a stressful situation.
ED
Edit Design House
12/06/23
Best
Nextiva has been awesome! Easy set up, and such an easy app to use.
ED
Emily Daniel
12/06/23
Great customer service and setup for…
Great customer service and setup for our fax line.
KN
Kayla Nale
12/06/23
We are so happy with this system!
We are so happy with this system!! It was very easy to transition to and to setup!! Natalia and her team ensured we had everything we needed and any issues that we found were resolved very quickly.
AT
Akylbek Teshebaev
12/06/23
Excellent service
Date of experience: December 07, 2023
AA
Abel Adedegi
12/06/23
Excellent
Pay attention to custome
MG
M Gallo
12/06/23
Responsive to Business Needs
I spoke with Nick @ CR about needing the best deal for the services my business needed and not having to pay for services we don't intend to use. He was very responsive to my needs and proposed a solution that was the ideal fit for my business. I was so happy with his service I entered into a longer term relationship with Nextiva and look forward to doing business into the future with them as I feel they are a partner to me in meeting my business needs and goals.
RK
Ranger Kidwell-Ross
12/05/23
Capable, Personable, Understandable
Both my contact person, Joe, and the onboarding PROfessional, Elena, have done superb jobs of getting me onboard with Nextiva and getting all set up. Although I just onboarded today, I'm very impressed with your system and look forward to getting more acquainted in the coming days/weeks.
MM
Michael M
12/05/23
"Nextiva is trying to grow but just isn't hitting my expectations"
What do you like best about Nextiva? The onboarding process was complex but well managed initially. Having the support during that process was very helpful. The product is acceptable and the online back office makes it mostly easy to manage. They seem to be always trying to improve the product but Nextiva hasn't hit that sweet spot yet to where I can confidently recommend them to others. But I also only know Nextiva and I have nothing to compare them to.
AU
Anonymous User
12/05/23
"Nextiva is a quick and easy to use business phone service with an user friendly mobile app"
What do you like best about Nextiva? Business phone in your pocket. Simultaneous ringing of desk phone and mobile What do you dislike about Nextiva?
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].