9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1601-1610 out of 6255
PF
Philip Fulmer
12/07/23
Nick@cr
Nick@cr was very helpful throughout the entire process
AU
Anonymous User
12/07/23
"Simple and powerful suite of communication tools"
What do you like best about Nextiva? Easy to setup and use, including virtual fax. What do you dislike about Nextiva?
MW
Michael Wright
12/07/23
Easy setup and excellent support
Easy setup and excellent support, the new installation went very smoothly.
KR
Kris R
12/07/23
"Over ten years of great service with Nextiva"
What do you like best about Nextiva? Engagement with the US-based call center when call routed there. New software is much more intuitive and user friendly. What do you dislike about Nextiva?
MM
Mark Morse
12/07/23
Working with Lisa Deaton!
Working with Lisa Deaton! Having Lisa Deaton as our implementation manager was a treat! She was thorough, fast, easy to contact, and our implementation went very well. The only hangups were on our side with our network! I thought the Nextiva program is well done and Lisa did an excellent job at getting us through the process!
MB
Myriam Borrayo
12/06/23
1207
Ann was awesome made me feel comfortable with all processes when it came to getting set up. I even paid more money than I originally thought I should pay, however the rep that set me up Daria, she just was very quiet on the phone and well she did not walk through the system with me at all. I got set up but I have not idea how to use the app. It was not very interactive.
JR
J. Rukosky
12/06/23
Great Transaction!
The representative had great listening skills and was able to effect our cancellation quickly and thoroughly.
SW
Sissy W
12/06/23
"Mostly easy to use"
What do you like best about Nextiva? It's a basic and easy to use system. They keep the cost down and the phones are pretty simple to understand. What do you dislike about Nextiva?
JP
James P
12/06/23
"Customer Service Chat"
What do you like best about Nextiva? Being able to take office calls routed to my mobile phone is the main reason that our company decided to switch to Nextiva. It has been a huge improvement on our employees' ability to work remotely as they are in and out of the field on a revolving basis.
JP
James P
12/06/23
"Customer Service Chat"
What do you like best about Nextiva? Being able to take office calls routed to my mobile phone is the main reason that our company decided to switch to Nextiva. It has been a huge improvement on our employees' ability to work remotely as they are in and out of the field on a revolving basis.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].