9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1591-1600 out of 6255
AU
Anonymous User
12/08/23
"EXCELLENT SUPPORT"
What do you like best about Nextiva? The support is excellent. They a re polite, patient and very helpful What do you dislike about Nextiva?
AU
Anonymous User
12/07/23
"Nextiva Customer Support & Overall Service"
What do you like best about Nextiva? I appreciate the voicemail to email feature that way if a voicemail is missed on the phone application it is available to listen to on my associated email account. This is useful when I am not readily able to use my phone or traveling abroad. Using the application on mobile and laptop is straight forward and there are good options for integration with my personal mobile without relying on my personal number for work related calls.
NZ
Nick Z
12/07/23
"I have been very happy about the support nextiva offers and the product overall."
What do you like best about Nextiva? I like the chat support we have access to when something goes wrong. The ability to customize call flows helps my business be flexible.
NZ
Nick Z
12/07/23
"I have been very happy about the support nextiva offers and the product overall."
What do you like best about Nextiva? I like the chat support we have access to when something goes wrong. The ability to customize call flows helps my business be flexible.
SV
Stephen V
12/07/23
"Nextiva is an easy to use but very flawed product"
What do you like best about Nextiva? Admin center is easy to manage and needs next to no training for any experienced IT person. What do you dislike about Nextiva?
AS
Archna Sharma
12/07/23
Excellent experience with Jeziel G.
I had an excellent experience with Jeziel G. as he worked on updating our account and contract. He was very thoughtful and patient - he advocated for our business' specific needs. His service proves that we have made a wise choice in partnering with Nextiva!! Thank you, Archna Sharma Fire Safe Council of Nevada County
G
George
12/07/23
Great service
Great service. Nice people.
AU
Anonymous User
12/07/23
"Love Nextiva!"
What do you like best about Nextiva? I did a lot of research when choosing which phones to switch my company over to and have been extremely happy with choosing Nextiva. The features I love best is how easy it is to use the portals and the ability to answer the phones from their app! It allows me to take my team to lunch, step out of the office for a DR appt, allow everyone to work from home when it snows, etc. Another positive is the customer service. Everytime I am unsure about a feature ...
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ES
Ellen Shore
12/07/23
Nick @ CR
Nick @ CR, case #02751387 listened well and explained things thoroughly
MW
Michael Wright
12/07/23
Easy setup and excellent support
Easy setup and excellent support, the new installation went very smoothly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].