9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1581-1590 out of 6255
LE
Logan E
12/10/23
"Fantastic Phone system while keeping business local"
What do you like best about Nextiva? I am an insurance agent in Arizona, and Nextiva has made my agency growth much more accessible with its updated system. They keep updating every month, making improvements consistently.
MN
Mark Newey
12/10/23
Friendly and easy
Nextiva representative was very friendly and took the time to explain everything even though we are a very small business. I was able to get up and running in about 15 minutes! (and this was after trying for a week to get up and running with another VOIP provider!)
H
HL
12/10/23
Nextiva’s team was able to make my…
Nextiva’s team was able to make my transition flawless. Their account executive, Maggie, was personal and professional. And the customer service team made my set-up a smooth transition!!
TJ
Thaddeus J
12/10/23
"Learning curve but support is excellent when needed."
What do you like best about Nextiva? Affordable, reliable, great customer service What do you dislike about Nextiva?
KM
Kevin M
12/09/23
"Great Customer Service so far!"
What do you like best about Nextiva? Customer service agents get right to the point and fix your problem! What do you dislike about Nextiva?
AH
Allison H
12/08/23
"I love this system"
What do you like best about Nextiva? It is such a time saver for me to be able to read my voicemails. During our busy time of the year, I will get 30 per day. With the ability to read the transcription, I can get through those in 1/3 the time it would normally take. I love the ability to have my work phone on my cell phone. We are required to record all phone calls and when I'm not in the office, I can use the app to know my calls are being recorded. Not to mention, is is 1/4 the cost of my ...
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GS
Glenn S
12/08/23
"Systems Integrator with 15+ Yrs Expierience with VoIP"
What do you like best about Nextiva? Nextiva is a great company that offers affordable and reliable Business VoIP. Nextiva systems are easy to use, easy to set up, and their customer support is knowledgable and helpful. Having installed thousands of Nextiva phones for our customers, we have seen about anything you can think of in terms of features and integrations. Nextiva's strong network and uptime\reliability is another reason why we would recommend Nextiva to our customers. Nextiva's ...
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AU
Anonymous User
12/08/23
"Number Change for text message purposes"
What do you like best about Nextiva? Customer service is always excellent when I call. Another benefit is that we contact our clients via text and phone, whether in or out of the office. I like that our clients can always reach us for emergencies. I also like the CRM feature! The program is easy to use, especially for beginners such as myself. We use the services every day and love it!
RL
Rafael L
12/08/23
"The best customer support for virtual phone systmes"
What do you like best about Nextiva? We are being using nextiva for a couple of years now and their customer support is one of the best! Every time we needed them, normally the problem is fixed at the first contact.
AU
Anonymous User
12/08/23
"EXCELLENT SUPPORT"
What do you like best about Nextiva? The support is excellent. They a re polite, patient and very helpful What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].