9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 151-160 out of 6255
AF
Ashley Freiburger
10/11/24
Super helpful and clear instructions
Super helpful and clear instructions. Very patient and friendly.
SA
Sarah Alonzo
10/11/24
Leo was fantastic
Leo was fantastic - very knowledgeable and professional.
BO
Business Ops Coordinator
10/11/24
Nick @ CR provided excellent customer…
Nick @ CR provided excellent customer service. We needed to change out contact information after a prior employee left the organization. Nick facilitated the change doing an excellent job with maintaining required security and getting things done speedily. We needed immediate support and got it!
BM
billy miller
10/11/24
Leo L case #03815846 from the Customer…
Leo L case #03815846 from the Customer Care department was so polite and dedicated to my success and to ensure that all my problems was taken care of, I had tried to call before and didn't get the support that I needed. This time I hit the JACKPOT with LEO L. He went above and beyond to take good care of me! Thank you Leo!!!!!
E
Eric
10/11/24
easy
easy, fast, and friendly setup
R
Rebecca
10/10/24
Great Follow-Up!
Nick was great at following up via phone and email. I really appreciate his assistance
JI
Jason Ianacone
10/10/24
Reps are great, Company is terrible
I had a great experience with the customer care rep Leo L. However, Nextiva auto renews our 3-year contracts without a way to make pending requests for the next renewal. The cancellation fees are close to the cost of keeping lines, so you are locked in once you are in. The website is difficult to manage and navigate between users, lines, and numbers. Between users and extensions as well are difficult. We are a small organization with less than 10 employees and it takes all day to work ...
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U
unhappy
10/10/24
a lot of talk
was told there is a receptionist to direct calls, there isn't who the hell records their own voice for a business. was told i could forward my port number, told I cant , only after 20 min i'm already regretting it
LB
L. Bentley
10/10/24
Perfect for our small office
Easy transition and helpful support staff. All our questions and concerns were answered and addressed. Very affordable and reliable service.
TA
Tom Adams
10/09/24
So far my experience with Nextiva has…
So far my experience with Nextiva has been terrific. The sales process was very thorough and pleasant. Equipment arrived quickly and Denys was very helpful during onboarding.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].